Airline Customer Service

5 months ago


Heathrow, United Kingdom Freightserve recruitment Full time

Freightserve recruitment are looking for an Airline Cargo Customer Service person for a an Airline based in Heathrow area.

Based in our Cargo office at London, Heathrow Airport, the Cargo Agent is responsible for ensuring the efficient movement of inbound and outbound cargo and mail shipments for the UK Cargo Department.

Main duties include,
- To handle trade calls in an efficient, courteous, and accurate manner advising clients on transportation requirements, costs, and payment methods.
- To route goods to the first available flight or appropriate storage department/area
- To check import/export documentation to determine cargo contents & classify goods into different fee or tariff groups.
- To determine method of shipments, CCA’s and other shipping documents
- To keep records of all goods shipped, received, and stored and team administration duties.
- To communicate and coordinate with customers, Cargo Handling Agents and internal departments & where necessary to liaise with Head Office to resolve operational or shipment issues

Working Monday - Friday 0900 - 1730

**As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment**

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

**Benefits**:

- Company pension

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Cargo: 1 year (required)

Work Location: In person



  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Airline Cargo Customer Service person for a GSA based in Heathrow area. **Role: - ** **Tasks: - ** Booking Lists Producing the booking list for our airline customer with priorities that take into consideration yield, budget and flown as booked targets on time Post flights Responsible for providing accurate...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Airline Cargo Customer Service person for a National Carrier Airline based in Heathrow area. Based in our Cargo office at London, Heathrow Airport, the Cargo Agent is responsible for ensuring the efficient movement of inbound and outbound cargo and mail shipments for the UK Cargo Department. The role sits within...


  • Heathrow Villages, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Internal Freight Sales person. The company are well established Airline Cargo GSA based in the Heathrow area. **Duties**: - Securing new business leads - Internal and External telephone calls - Dealing with Freight Forwarders (negotiating rates) - Attend internal meetings - Quotations - Providing reports - Build...


  • London Heathrow Airport, United Kingdom China Airlines Full time

    Experience in airport traffic related work - excellent customer service skill - handling of arrivals and departures. Energetic, and can work under pressure, preferably with airline ticketing/reservations knowledge. Understanding scheduling and airport work functions with the ability to prepare reports - statistics and basic accounting are essential. English...


  • Heathrow Villages, United Kingdom CV-Library Full time

    Outline of the role is to ensure customer service experience through acceptance and management of bookings and customer service functions. Duties Include: • Manage complete end-to-end booking process. • Interface with UK freight forwarders, overseas offices, interline partners, GHAs • Keeping in-house and airline system up to date,...

  • Artwork Coordinator

    6 months ago


    Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Artwork Coordinator who has Freight Operations experience for a niche sector Freight Forwarder based in the Colnbrook, Berkshire area. **The Role** The Artwork Coordinator/customer service/admin role is a new position, intended to support and expand the growing, business-critical High Value Works of Art section...


  • Heathrow Villages, United Kingdom Heathrow Personnel Ltd Full time

    **NEW POSITION, MUST HAVE PREVIOUS EXPERIENCE!!** **We are recruiting for a full time Passenger Service Agent to join a well established Airline at Heathrow Airport, to make sure passengers and their luggage board the plane with a passion for customer services. This is a two year fixed term contract with opportunity to become permanent.** **Daily duties...


  • Heathrow, United Kingdom British Airways Full time

    About the Role **Customer Experience Representative** **Location: Heathrow** **Full time - Permanent** **Salary - £23,808 + shift pay** At British Airways, we take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the...


  • Heathrow, United Kingdom Aviation Network Heathrow Full time

    About the RoleAviation Network Heathrow is seeking a skilled Chef to join our team at the VIP Airline Lounge in London Heathrow Airport Terminal 2, 3, and 5.This is a unique opportunity to work in a fast-paced kitchen environment, preparing food for service and assisting in the smooth running of the kitchen.Key Responsibilities:Preparing food for service,...


  • Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Cargo Reservations Agents for a Airline GSA based in the Heathrow area. **Job Description**: - Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry - Providing the clients with post-flight and tracking information - Correctly...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Cargo Reservations Agents for a Airline GSA based in the Heathrow area. **Job Description**: - Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry - Providing the clients with post-flight and tracking information - Correctly...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Cargo Reservations Agents for a Airline GSA based in the Heathrow area. **Job Description**: - Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry - Providing the clients with post-flight and tracking information - Correctly...

  • General Assistant

    5 months ago


    Heathrow, United Kingdom dnata Catering UK Full time

    **General Assistant** dnata Catering UK are actively seeking General Assistants to join our already successful and vibrant team at Heathrow. As a General Assistant you will play a pivotal role in ensuring that our catering and goods arrive with our airline customers on time in line with various scheduling requirements. **The Role** As a General Assistant...

  • GSE technician

    2 weeks ago


    Heathrow, United Kingdom CV-Library Full time

    GSE Technician – Heathrow Airport Salary : Usual hours – 4 on 4 off, 6am to 6pm. lates is 11am to 11pm and nights is 6pm to 6am. We are looking for highly motivated individuals to service, repair and maintain all types of Ground Service Equipment (GSE). You will perform preventive maintenance and repairs on all GSE and upload inspection...

  • GSE technician

    1 week ago


    Heathrow, United Kingdom Irlam associates Group Full time

    GSE Technician – Heathrow AirportSalary : Usual hours – 4 on 4 off, 6am to 6pm. lates is 11am to 11pm and nights is 6pm to 6am.We are looking for highly motivated individuals to service, repair and maintain all types of Ground Service Equipment (GSE). You will perform preventive maintenance and repairs on all GSE and upload inspection findings and job...


  • Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...


  • Heathrow, United Kingdom Dangerous Goods International Full time

    We at DGI are actively seeking an **experienced freight forwarder**who strives to deliver high quality outcomes and is looking for a new opportunity, with a view to grow in our company. Our operations staff, control shipments from door to door during **import **and **export air freight **procedures. We need staff who are positive, motivated and want to be...


  • Heathrow Villages, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Cargo Commercial Operator. The company is a well-established Airline GSA based in the Heathrow area. Job role: - Quotations - Multi Airlines - Spot pricing / quoting - multi airlines - Liaising with Freight Forwarders, Airlines, GHA and Trucking companies. - Bookings - Managing capacity and customer service...

  • Customer Service

    5 months ago


    Heathrow, United Kingdom Quick Food Products Ltd Full time

    Job Overview: **Responsibilities**: - Assist customers with product information, orders, and returns - Upsell products and services to customers when appropriate - Conduct data entry tasks accurately and efficiently - Analyse customer needs to offer personalised solutions - Communicate effectively with customers in English and Spanish - Maintain a high...