Helpdesk Delivery

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

An exciting opportunity has arisen to join the Helpdesk Delivery team, providing frontline support to the business through our NDC Helpdesk service.

**What you'll do**:

- Manage registration of new customers to connect to our products.
- Keep our customers advised and resolve issues within agreed SLA's.
- Follow our internal processes to resolve customer requests.

**About you**:

- Excellent communication skills with the ability to explain technical details to a varied audience.
- Proactive and resilient in challenging environments.
- Excellent attention to detail.
- Experience of working in a similar role is advantageous, but not essential.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll also have the opportunity to make full use of our perks when you join:

- TR Card (fully paid by BA)
- Sick leave
- Permanent contract after probation
- Professional & leadership training
- Discretionary discounted flights with BA and 50 other leading airlines
- Discounts on the services of British Airways and partners
- Regular team events and team building activities
- Hybrid working

**Wage** - From 1400 EUR per month minimum - salary may vary depending on experience

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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