Customer Service Executive
5 months ago
**Salary**: £26,000 plus commission and benefits
**Type of work**: Permanent
**Location**: Heathrow
About the role
We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Heathrow Click & Collect branch and help customers get excited about our products.
**We offer our Click & Collect Product Geniuses**:
£26,000 + performance-related bonus of up to £6,720 per annum
Click & Collect, Heathrow
33 days annual leave
Flexible working hours
Generous employee discounts
Private health care and sick pay cover
Maternity and paternity packages
Passionate about cars? Great. Passionate about customer service? Even better.
As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.
This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
Full of energy and enthusiasm, with great people skills.
Good attention to detail when handling documentation.
A confident communicator who understands that a positive attitude gets great results.
Willing to learn and work with our branch network to ensure our customers have a great experience.
The ability to go the extra mile. From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons.
A full UK driving licence.
Happy working on your own initiative, to problem solve and maximise handovers/purchases.
Ability to take ownership of situations, all the way through to resolution.
Day-to-day duties
Completing the handover and purchase of cars for our Click & Collect service.
Preparing handovers for the day ahead.
Arranging all documentation prior to handover to make sure the process goes smoothly for customers.
Encouraging customers to share their experiences on social media.
Helping the customer familiarise themselves with their new vehicle.
Helping customers sell their car through our Sell Your Car service.
Learning about different vehicles and manufacturers.
Providing relevant information and being there for our customers when assistance is required.
Your work hours will follow a weekly fixed rota, allowing you to plan your work-life balance.
Sound like you? With Arnold Clark, you’ll benefit from excellent working conditions, generous retail discounts, extensive training, life assurance and private health care, making our package one of the best in the industry.
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
LinkedIn
Facebook
X
**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance
-
Customer Service
5 months ago
Heathrow, United Kingdom Quick Food Products Ltd Full timeJob Overview: **Responsibilities**: - Assist customers with product information, orders, and returns - Upsell products and services to customers when appropriate - Conduct data entry tasks accurately and efficiently - Analyse customer needs to offer personalised solutions - Communicate effectively with customers in English and Spanish - Maintain a high...
-
Proactive Customer Communications Executive
5 months ago
Heathrow, United Kingdom British Airways Full timeAs the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share...
-
Export Customer Service
6 months ago
Heathrow, United Kingdom Freightserve recruitment Full timeFreightserve recruitment are looking for two Export Customer Service / Gateway Coordinators to work 4 days on 4 days off. The company is a major Freight Forwarder based in the Heathrow area. **Role Responsibilities: - ** - Working as part of LHR Export customer service and gateway department. - Plan Flight Schedules / manage allocation and rates -...
-
Cargo Customer Service Executive
2 months ago
Heathrow Villages, United Kingdom CV-Library Full timeOutline of the role is to ensure customer service experience through acceptance and management of bookings and customer service functions. Duties Include: • Manage complete end-to-end booking process. • Interface with UK freight forwarders, overseas offices, interline partners, GHAs • Keeping in-house and airline system up to date,...
-
Customer Service Assistant
5 months ago
Heathrow, United Kingdom World Duty Free Group Full time**Customer Assistant - Customer Service Advisor** **Location **- Heathrow Airport **Pay **- competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract **- 24.5 - 27 hours per week, plus overtime, permanent, part time **Working pattern** - 2 week shift pattern - between the hours of...
-
Customer Service Supervisor
5 months ago
Heathrow, United Kingdom SK secure Ltd Full timeSK Secure Ltd is a growing player in the security industry, known for its dedication to excellence, innovation, and client contentment. Its specialty lies in delivering bespoke security solutions that cater to the distinct requirements of every client. As SK Secure Ltd continue to grow and set benchmarks in the security sector, the company is seeking a...
-
Customer Service Assistant
5 months ago
Heathrow, United Kingdom World Duty Free Full timeLocation: Heathrow Position: Full Time **Salary**: Competitive hourly rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service...
-
Event Executive
5 months ago
Heathrow, United Kingdom Sheraton Skyline Hotel Full time*** **Specific Duties** The Event Executive: - Is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. - Provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills. - Prepares all group and event documentation...
-
Customer Service Representative
5 months ago
Heathrow, United Kingdom British Airways Full timeAbout the Role **Customer Experience Representative** **Location: Heathrow** **Full time - Permanent** **Salary - £23,808 + shift pay** At British Airways, we take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the...
-
Customer Service Assistant
5 months ago
Heathrow, United Kingdom World Duty Free Group Full time**Customer Service Advisor at Hermes** **Location **- **Hermes**: - Heathrow Airport **Pay** - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract **- 37.5 hours per week, plus overtime, permanent, full time **Working pattern** - 4 on, 2 off between the hours of 0500-2200 Please...
-
Customer Service Assistant
6 months ago
Heathrow, United Kingdom World Duty Free Group Full time**Customer Service Advisor at Bulgari** **Location **- **Bulgari**: - Heathrow Airport **Pay** - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract **- 37.5 hours per week, plus overtime, permanent, full time **Working pattern** - 4 on, 2 off between the hours of 0500-2200 Please...
-
Executive Lounge Attendant
3 weeks ago
Heathrow, United Kingdom Premier Work Support Full timeJob Title: Executive Lounge AttendantJob Summary: Premier Work Support is seeking a highly organized and detail-oriented individual to join our team as an Executive Lounge Attendant. As a key member of our team, you will be responsible for providing exceptional service to guests in our executive lounges at Heathrow Airport.Key Responsibilities:Maintain...
-
Customer Service Assistant
5 months ago
Heathrow, United Kingdom World Duty Free Full timeLocation: Heathrow Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Sales & Service Specialist - Glenmorangie** **Location** -...
-
Customer Service Assistant
5 months ago
Heathrow, United Kingdom World Duty Free Full timeLocation: Heathrow Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Sales & Service Specialist - Glenmorangie** **Location** -...
-
Airline Customer Service Agent
5 months ago
Heathrow, United Kingdom Freightserve recruitment Full timeFreightserve recruitment are looking for an Airline Cargo Customer Service person for a GSA based in Heathrow area. **Role: - ** **Tasks: - ** Booking Lists Producing the booking list for our airline customer with priorities that take into consideration yield, budget and flown as booked targets on time Post flights Responsible for providing accurate...
-
CRM Communications Executive
7 months ago
Heathrow, United Kingdom British Airways Full timeThis is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...
-
Global Customer Care
5 months ago
Heathrow, United Kingdom British Airways Full timeA career without limits - Download Job Description As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in...
-
Artwork Coordinator
6 months ago
Heathrow, United Kingdom Freightserve recruitment Full timeFreightserve recruitment are looking for an Artwork Coordinator who has Freight Operations experience for a niche sector Freight Forwarder based in the Colnbrook, Berkshire area. **The Role** The Artwork Coordinator/customer service/admin role is a new position, intended to support and expand the growing, business-critical High Value Works of Art section...
-
Customer Service Assistant
5 months ago
Heathrow, United Kingdom World Duty Free Full timeLocation: Heathrow Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Service Advisor at Bulgari & Hermes** **Location...
-
Freight Forwarding Customer Services Apprentice
5 months ago
Heathrow, United Kingdom XPO Full time**Logistics done differently.** We at XPO are a driving force behind many industries in the UK. You have probably seen our trucks or warehouses on the road networks, and some you may not have even realised were ours. But to keep our business ahead, we need an amazing team of customer service specialists to help us maintain and grow the relationships with...