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Customer Service Administrator

2 months ago

London, United Kingdom Adecco Full time

Customer service administrator

Job Title: Customer Service Administrator

Location: London (Hybrid working)

Remuneration: £15phr

Duration: Temporary ongoing

Working Pattern: Full-time, Monday- Friday

Responsibilities:

  • Handle customer onboarding, ensuring smooth and efficient account setup.
  • Process customer data changes promptly and accurately.
  • Set up customer subscriptions and manage any changes to existing subscriptions.
  • Issue invoices, e-invoices, and credit notes accurately and in a timely manner.
  • Assist with fee increases and ensure accurate processing.
  • Handle customer queries related to invoices, providing excellent customer service.
  • Review draught customer contracts/orders to set up subscriptions effectively.
  • Utilise your experience in Oracle Netsuite to enhance productivity and efficiency.
  • Leverage your invoicing skills, with Zone Billing Module experience being advantageous.
  • German language skills would be beneficial, although not essential.
  • Utilise your strong administrative skills and attention to detail to ensure accuracy.
  • Leverage your customer service experience to provide exceptional service to our valued customers.

Skills Required:

  • Customer onboarding and account setup experience.
  • Proficiency in handling customer data changes.
  • Experience in setting up and managing customer subscriptions.
  • Strong invoicing skills, with knowledge of Oracle Netsuite preferred.
  • Experience in handling invoice-related queries.
  • Ability to review and process draught customer contracts/orders effectively.
  • German language skills would be advantageous.
  • Excellent administrative skills with a keen eye for detail.
  • Strong customer service skills, with prior experience in a customer service role.

Join our clients dynamic team and be part of an organisation that values your talent and skills. As a Customer Service Administrator, you will have the opportunity to make a significant impact on our customers' experience. You will work alongside a supportive and collaborative team, ensuring seamless customer onboarding, accurate invoicing, and exceptional customer service.

If you are proactive, detail-oriented, and driven to deliver excellent customer service, we want to hear from you. Apply today

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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