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Customer Service Administrator

3 months ago

London, United Kingdom Odysea Full time

Who we are…  

At Odysea, we believe that slow food is the necessary antidote to the restlessness of modern life. It brings us together, feeds conversation, creates new traditions, new rituals, and new stories. For us, life revolves around the kitchen table in Greece, and we want everything we create to reflect that. It’s simple: we only sell food that we would happily share with our own family.  

For more than 30 years Odysea has worked with specialist suppliers to bring the finest Greek and Mediterranean products to the UK. Every product we supply has a story or something special about it: when a producer serenades their goats with classical music or painstakingly transports their beehives by boat, you can really taste their passion and dedication in the end product – and that’s the real secret ingredient.  

We are an entrepreneurial and dedicated team who values our family culture, and who takes personal accountability for our customers’ and suppliers’ satisfaction. Our teams operate in a rapidly growing, fast-paced, highly pressurised environment, where individuals are expected to deliver against tight deadlines. We want people who are passionate, energetic, innovative and flexible to operate in our dynamic environment.  

What we’re looking for…

We’re looking for a Customer Service Administrator to join our growing team.  This individual will have an entrepreneurial operating style with a passion for customer service. They will need to be an ambitious and highly motivated team player in order to develop effective customer relationships, and provide excellent administration support to colleagues; they will also need to be passionate about food, our products and our ethos. 

The role…

 The Customer Service Administrator will need to have some experience in an administration and customer service role, with experience of developing and building relationships, providing sales and order processing support and helping to problem solve. They will need to have good attention to detail and excellent written and verbal communication skills both internally as well as with clients.  This individual will need to be passionate about customer service and administration. 

 Because of the fast-paced, dynamic environment, we use our people’s time to execute key activities add value, and we do not micromanage. We need someone who is comfortable with giving and receiving feedback so that they can address any issues immediately to improve the customers’ experience.

 Based in Leyton, London (UK) and working from the office, this role will report into the Customer Service Executive

 

Your day to day responsibilities…

 Sales Support:

   - Assist the sales team in managing schedules, preparing sales reports, and providing overall administrative support.

   - Handle customer inquiries and provide product information, pricing, and availability details.

   - Process orders accurately and efficiently, ensuring all details are correctly recorded and communicated to relevant departments.

 Order Management:

   - Manage order entry, track shipments, and handle any issues that arise during the order fulfillment process.

   - Coordinate with the logistics team to ensure timely and accurate delivery of products.

   - Monitor inventory levels and coordinate with the procurement team to maintain stock availability.

 Customer Relationship Management:

   - Maintain and update customer records in the CRM system.

   - Assist in resolving customer complaints and issues promptly and effectively.

   - Develop and maintain positive relationships with key clients to support sales growth and customer retention.

 Sales Reporting and Analysis:

   - Assist with the preparation of regular sales reports, including sales performance, order status, and customer feedback.

   - Help to analyse sales data to identify trends, opportunities, and areas for improvement.

   - Assist in the preparation of sales forecasts and budgets.

 Administrative Tasks:

   - Manage documentation and filing systems, ensuring all sales documents are properly maintained and accessible.

   - Coordinate and schedule sales meetings, appointments, and travel arrangements for the sales team.

   - Support the sales team with the creation of presentations and others sales material as required, adhering to brand guidelines

   - Support the sales team with various administrative tasks as needed.

Requirements

Your skills, attributes, and experience…

- Minimum 1 year experience in a customer service or sales-based role, experience in an FMCG environment is advantageous

- Demonstratable experience of sales administration and liaising with different teams to problem solve

- Demonstratable experience of building effective internal and external relationships

- A good working knowledge of Microsoft Office Tools, particularly Excel and PowerPoint.  

- A good communicator who can work effectively across different cultures

- Someone with presence and professionalism, who is at the same time, approachable and friendly and can work with people at all levels

- A passion for food and familiarity with Mediterranean cuisines and foods

Benefits

What’s on offer…

Competitive basic salary with bonus and incentive structure

BUPA Private medical

Pension

Training and development opportunities

Employee discount on products

Cycle to work scheme

Travel Card loan