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Customer Service Administrator

2 months ago

London, Greater London, United Kingdom Workingmums Full time

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Workingmums. As a key member of our Customer Insight Team, you will provide administrative support and ensure the smooth operation of our complaint response process.

Key Responsibilities

  • Provide administrative support to the Customer Insight Team, including managing conflicting responsibilities and prioritizing tasks effectively.
  • Ensure accurate and effective record keeping, including maintaining up-to-date records and files.
  • Manage multiple inboxes and respond to customer inquiries in a timely and professional manner.
  • Work collaboratively with internal teams to ensure a complaint response can be delivered efficiently and effectively.

Person Specification

  • Proven experience in administrative roles, with a focus on customer service and complaint resolution.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and manage competing demands.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and customers.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Proficiency in Microsoft Office and other administrative software.