Eu Operations Representative

2 months ago

Dover, United Kingdom Coyote Logistics Full time

Want to wake up each day knowing that you are a part of something special? Something real? Something bold?_
- Are you Tribal, True and Tenacious?_
- Then it’s time for you to join the pack_

We Move the World Forward

Coyote was created in 2006 with one goal in mind: To create a better service experience in the transportation industry. Today we are a leading third-party logistics provider that matches more than 10,000 shipments every day. We play a crucial role in the global supply chain and delivery of goods across many sectors around the world, making us an essential business. As a UPS subsidiary, our seamless technology driven solutions drive the industry forward and empower customers to make smarter supply chain decisions. Every time. Everywhere.

Make Your Work Matter

At Coyote, our employees are empowered to guide their own growth. We prime them for limitless career potential through training programs, accessible leadership, talent development, and unique workplace perks and benefits. We offer opportunities to thrive by learning the ins and outs of our business, our proprietary technology, and the industry. We provide a culture that supports diversity, equity, inclusion and belonging (DEI&B), and we are deliberate about supporting our local communities - from donating our logistics services to help those in need, to supporting our employees in their missions to make an impact in the world.

Job Title: Operations Representative

Department: Customer Operations

Position Type: Full-Time Regular

Pay Basis: Salaried - Once Monthly

Travel: 0-5 days per year

Hours of Work: 40 hrs / week

Reports to: Manager, Operations

People Manager: No

How You’ll have an Impact:
You will coordinate the day to day operations for assigned customer(s). Your goal will be to maintain and develop relationships, increase volume, maximize profitability and maintain requisite service levels.

Essential Functions:

- Maintain and manage daily operations based on customer need.
- Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
- Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
- Develop strong relationships with all customer contacts and facilities.
- Develop internal relationships with carrier reps / managers, customer sales reps, and pricing analysts.
- Identify, resolve, or escalate any issues related to daily volume.
- Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
- Update and resolve incidents regularly while managing accessorials to maximize profit.
- Ability to be a strong team player by communicating openly and lending a helping hand when needed.

Essential Competencies:
**Skills**:

- Communication - You will be speaking with customers over the phone & face to face.
- Problem Solving - Ops Reps must be able to critically solve issues as they arise both internally and externally.
- Organization - Prioritization & time management are key

Language Requirements
- Ability to speak English fluently
- Additional language proficiency/fluency is a plus

Progression:
Operations Representative

Tenure 6+ months

Operations Lead

Based on performance and interview process

Preferred Education & Experience:
Customer service, and/or operations experience

Other Duties:
Please note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.

Benefits & Perks

At Coyote, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Coyote can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Coyote one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Important Notice to US Applicants:
Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.

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