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Port Operatives

3 months ago

Dover, United Kingdom Port of Dover Full time

The Port of Dover is closing the gap every day between the UK and the world by connecting trade, travel, visitors and communities locally-globally, collaborating with local and international partners to create a more seamless, sustainable and tech-enabled port. As the UK's busiest international ferry port and a vital gateway for the movement of people and trade, Dover handles £144 billion of trade per year, 33% of UK trade in goods with the EU and welcomes over 11 million passengers. Dover is also an award-winning cruise port, delivering world class travel and visitor experiences to the most prestigious cruise lines.

With a growing and diversifying cargo business operating from state-of-the-art facilities, a brand-new marina which is a major feature of the exciting waterfront development, and opportunities for further expansion in the future, Dover's proud history dating back 400 years has a new modern twist.\"

Job Summary

To support our highly busy operation, we are looking for 4 x Seasonal Port Operatives who can deliver exceptional customer service to our passengers during their port journey.

The positions are temporary and will predominately be working Thursday Monday and will commence from 11th July 26th August 2024.

The job role is a 36hrs contract, and shifts will be allocated based on operational requirements and will be a working combination of day and -night shifts that may last up to 12 hours.

You may also be required to work in our Cruise business to support their seasonal demand, in roles such as baggage handling and traffic management.

Your responsibilities will include (but not limited to):

- Acting as the first point of contact for our customers, providing them with information and support during their port journey

- Traffic marshalling, directing freight and tourist vehicles to designated lanes

- Assisting with passenger welfare and ensuring passenger safety

- Handling baggage, lifting luggage and helping passengers to and from their vehicles

- Installing, maintaining, and dismantling temporary traffic management systems, including the deployment of cones, signage, and other necessary equipment.

- Performing general port operative tasks as required

Skills and Qualifications

  • Demonstrated experience in a customer-facing role
  • Proficient in delivering empathetic customer service, even in challenging circumstances
  • Excellent verbal communication skills
  • Flexibility to work various shifts, including nights and regular weekends
  • Physically fit and capable of standing and walking for extended periods
  • Willingness to work outdoors in all weather conditions
  • Must be aged over 18 years (due to working nights)

You must be available on Tuesday 2nd July for traffic training and Monday 8th July for our corporate induction

Benefits:

  • Accrued holiday entitlement
  • Auto enrolment pension (after 3 months)
  • PPE provided
  • Free parking
  • Employee assistance programme
  • 3rd party discounts
  • Benefits and reward platform
  • Employee volunteering scheme

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years)and there will be a pre-employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK.

Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass.

We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best.

We are happy to discuss flexible working where possible.