Customer Success Representative
6 months ago
Dover
Ref: 5421G
**COMPANY PROFILE**
One of the UK's leaders in their field, our client is a vital service provider to international transport companies operating both in the UK and in Europe
**RESPONSIBILITIES**
**Customer Success Representative (German speaking)**
**Salary: around £25,000 pa**
**Location: Dover, Kent**
At commutable distance: Folkestone, Ashford, Canterbury, Maidstone, Deal, Aylesham, Hythe, Rye, Kent
**Ref: 5421G**
**Full time & permanent position**
**Main duties**:
You will be the main point of contact for German and English speaking clients. You will support them as well as advising them on services available in order to maximise trading operations
**The Role**:
Act as a customer service advisor for clients based both in Europe and in the UK
Promote the company's services and increase sales opportunities
Regularly touch base with existing clients to assess their needs and offer relevant services
Process enquiries promptly and accurately
Liaise with the sales and administration departments efficiently
**CANDIDATE'S PROFILE**
- **Fluent in German (written and spoken) - Essential**:
- **Administrative or Customer Service experience**:
- Excellent communications skills
- IT literate
- Good attention to detail
**SALARY**
**Around £25,000 pa**
**Keywords**
Customer service, Customer Care, Customer Advisor, Customer Relationship, Customer Support, Administration, Enquiry, Booking, Complaint Management, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Dover, Folkestone, Canterbury, Maidstone, Ashford, Kent
**STATUS**
Live
**SALARY**
Around 25,000 pa
**REFERENCE**
5421G
**LOCATION**
Dover
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