Operations Representative

2 weeks ago

Dover, United Kingdom Coyote Logistics Full time

**Operations Representative-Dover, Kent**

**40 hours per week, Monday to Friday**

Logistics is at the heart of everything around you. As a leading third-party logistics (3PL) service provider, Coyote® plays a crucial role in the global supply chain and delivery of goods across many sectors around the world, which makes us an essential business.

Powered by proprietary technology, smart people, and unrivalled commitment, Coyote’s success revolves around its vision:
**We lead.**

**We innovate.**

**We move the world’s freight—forward.**

We provide unparalleled service to our shippers and carriers by offering tailored shipping and delivery solutions along with extensive operational expertise.

Our culture fuels our purpose daily**:we eliminate inefficiencies in road transportation**. Our people make Coyote what it is, which is why we prime them for career success with training programs, accessible leadership, talent development, and unique workplace perks and benefits.

**Make Your Work Matter**

At Coyote, our employees are empowered to guide their own growth. We prime them for limitless career potential through training programs, accessible leadership, talent development, and unique workplace perks and benefits. We offer opportunities to thrive by learning the ins and outs of our business, our proprietary technology, and the industry. We provide a culture that supports diversity, equity, inclusion and belonging (DEI&B), and we are deliberate about supporting our local communities -- from donating our logistics services to help those in need, to supporting our employees in their missions to make an impact in the world.

**How You’ll have an Impact**:
You will coordinate the day to day operations for assigned customer(s). Your goal will be to maintain and develop relationships, increase volume, maximize profitability and maintain requisite service levels.

**Essential Functions**:

- Maintain and manage daily operations based on customer need.
- Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
- Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
- Develop strong relationships with all customer contacts and facilities.
- Develop internal relationships with carrier reps / managers, customer sales reps, and pricing analysts.
- Identify, resolve, or escalate any issues related to daily volume.
- Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
- Update and resolve incidents regularly while managing accessorials to maximize profit.
- Ability to be a strong team player by communicating openly and lending a helping hand when needed.

**Essential Skills**:

- Communication - You will be speaking with customers over the phone & face to face.
- Problem Solving - Ops Reps must be able to critically solve issues as they arise both internally and externally.
- Organization - Prioritization & time management are key

**Language Requirements**
- Ability to speak English fluently
- Additional language proficiency/fluency is a plus

**Preferred Education & Experience**:
Customer service, and/or operations experience

**Other Duties**:
Please note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.

**Benefits & Perks**

At Coyote, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Coyote can mean for you.

**Our people and culture**

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Coyote one of the most rewarding places to work.

**Professional development**

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

**Why Coyote?**
- Onsite training and ongoing career development/ learning (LinkedIn Learning, Lean trainings )
- Competitive base and variable pay (depending on experience)
- Comprehensive benefits package, including Group Life Insurance, retail discount scheme and Employee Assistance Programme
- Internal advancement and global opportunities for high performers
- Diverse and Inclusive environment
- Hybrid working, 2 mandatory in-offic

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