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Customer Service Administrator

4 months ago

London, United Kingdom HARBOURNE ASSOCIATES LIMITED Full time

**Customer Service Administrator - Global Beauty, Cosmetics & Personal Care Company, Acton London**

**Job Opportunity**: Customer Service Administrator

**Job Type**:Full-time (Mon-Fri, 9:00 am - 5:30 pm)
**Contract**:Permanent

**Location**: Acton, London

**Salary**:£24,000.00 - £26,000.00 per year

**Benefits**:

- On-site parking
- Free Product allocation (£77.00 per month)
- Discount on all products
- 33 Holidays (Including Bank Holidays)
- Birthday day off
- Pension

**About the Role**:
Our client a Global Beauty, Cosmetics and Personal Care Company, are seeking a passionate Customer Service Administrator to join their customer care team in West London.

**Job Scope**:
**Key Responsibilities**:

- Respond to customer inquiries and complaints promptly.
- Maintain a high level of product and service knowledge.
- Develop and implement effective programs to retain and grow the customer base.
- Process and monitor web, telephone, and internal orders, as well as handle refunds or compensation via web chat.
- Provide support with stockist and distributor orders.
- Process Amazon orders and manage returns or any other queries.
- Monitor the sale order process from start to finish, ensuring timely dispatch and liaising with the production and warehouse teams when needed.
- Organize and oversee logistics and necessary paperwork.
- Be a Health and Safety champion.
- Ability to commute to West London reliably.

**Experience required**:

- Customer Service / Sales Administration / Customer Care
- Proficiency in Microsoft Suite of products
- Familiarity with SAGE 50 or 200 (would be a benefit)

**CLICK APPLY NOW TO BE CONSIDERED FOR THIS POSITION**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person