Customer Service Administrator

5 months ago

London, United Kingdom The OHUB - Public Relations Full time

This opportunity gives you the chance to join a leading global logistics company as a Customer Service Administrator for their online retail brand. With a long and rich history, this company is dedicated to simplifying the process of living, working, and doing business worldwide. They achieve this mission through a diverse range of brands, each specialising in different aspects of logistics and workplace optimisation.

**Company Overview**:
Our client is a privately owned global logistics company dedicated to facilitating seamless global operations for individuals and businesses alike. From creating inspiring workspaces to providing strategic assignment management, our client offers a comprehensive suite of services tailored to meet the diverse needs of their international clientele.

**Job Overview**:
As a Customer Services Administrator, you will play a vital role in ensuring seamless customer experiences and operational efficiency. From managing online orders to handling client enquiries and coordinating deliveries, your responsibilities will be diverse and impactful.

**Salary £25-30k.**

**Here's what you'll be doing**:

- Managing customer remedials by liaising with operations teams and ensuring timely resolution.
- Processing online refunds, credits, and payment links efficiently.
- Handling enquiries and coordinating deliveries with existing clients.
- Providing general office support, including answering phones and processing insurance claims.
- Upholding company values of caring, determination, availability, knowledge sharing, and innovation in all interactions.

**Here are the skills you'll need**:

- Proven experience in a customer service or administrative role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office and CRM software.
- Ability to multitask and prioritise workload effectively.

**Work Permissions**:
You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.

**Here are the benefits of this job**:

- Competitive salary of £25-30k and benefits package.
- Opportunities for career development and advancement within a global organisation.
- Dynamic and collaborative work environment.
- Training and support provided to enhance your skills and knowledge.

Joining our client's team as a Customer Service Administrator offers a unique opportunity to be part of a global logistics company that is dedicated to making a positive difference in communities worldwide. With a focus on innovation, collaboration, and customer satisfaction, this sector provides a fulfilling and rewarding career path for individuals seeking to make an impact in the dynamic field of logistics and workplace optimization.

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 1275

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