Business Support
7 months ago
We’re looking for the ambitious, self-driven and dedicated people. The ones that want to get stuck in and learn new things. We don’t expect you to be everything, to everyone, just someone who fits with our family business values and award-winning culture.
Our teams are hard-working and progressive. They celebrate achieving personal goals, career development and individual accomplishments. They want to see you thrive within your role, offering yearly appraisals to map out a path for success.
Our goal is to encourage you to be the best you can be, and we recognise stand-out people through internal promotions and structured growth opportunities. We are experts in our field, operating for over 25 years in business telecommunications. We pride ourselves on offering a secure working environment for our people and the opportunity to work with leading tech in the mobile, landline, IT and software sectors.
So, if you’d like to be a part of our growth plans for the future, we’d love to hear from you.
**The Role**: Business Support (Full Time/Permanent, On-site)
**Salary**: Dependant on Experience
**Hours**:39.5 per week excluding meal breaks (Monday - Thursday 8:30am to 5pm and Friday 9am - 5pm)
**Responsibilities will include**:
- Troubleshooting and investigating issues as they arise and resolving within the agreed SLAs
- Maintain a high degree of customer service at all times for all support queries
- Adhere to all internal processes.
- Take ownership of user problems and be proactive when dealing with the issue and ensure the client is kept up to date if their case is ongoing.
- Investigate and resolve customer billing and contract queries.
- Log all calls accurately in the Salesforce system and maintain full documentation allowing others to pick up if necessary.
- Respond positively to all enquiries from clients and help them resolve any problems efficiently and accurately.
- Escalate more complex service issues to your 2nd line if you are unable to assist
- Liaise with third parties as necessary to resolve any issues as they arise
**Skills and Experience**:
- Good standard of education; minimum GCSE (including maths and English) or equivalent.
- Excellent communication and interpersonal skills including verbal, written and active listening skills.
- Strong organisational skills.
- Ability to work on own initiative.
- Working knowledge in the use of Microsoft Outlook, Word and Excel and excellent IT Skills.
- Excellent team player skills.
- One year's experience working within a similar environment.
**What We’ll Give You**:
- Career progression opportunities
- Access to in-house training and development coach
We are an equal opportunities employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.
**Job Types**: Full-time, Permanent
Pay: £20,000.00-£22,500.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
-
Business Support Officer
7 days ago
Belfast, United Kingdom Reed Business Support Full time**Business Support Officer (E011)** **My client is a leading organisation based in Belfast, City Centre. Who specialise on delivering support and services to improve the health and wellbeing of those in need. They are currently seeking a Business Support Officer to join their team.** This is a Full-Time, temporary position, for 6 months, with the...
-
Business Administration Assistant
2 weeks ago
Belfast, United Kingdom Hays Business Support Full timeAdministrative Assistant PositionThis is a permanent opportunity with Hays Business Support in East Belfast. As an Administrative Assistant, you will be based in the office, supporting the company's daily operations.Your Key Responsibilities:Assist with Outlook, Word and Excel tasks to support the business.Update the enquiry tracker daily via Microsoft...
-
Hays Business Support Assistant
3 weeks ago
Belfast, United Kingdom Hays Business Support Full timeResponsibilitiesThe successful candidate will be responsible for:Providing exceptional customer service to internal and external customersMaintaining accurate records and databasesPreparing documents and reports using Microsoft OfficeOrganizing meetings and eventsUsing effective communication skills to resolve queries and issuesWe offer a competitive hourly...
-
Corporate Business Sales
1 week ago
Belfast, United Kingdom Reed Business Support Full time**Corporate Sales Executive - Large Healthcare Group, Belfast** **Job Summary**: This sales and relationship management role will build effective relationships with the NI & ROI Corporate Market with the objective of driving revenue into the Healthcare Group. **Key Duties & Responsibilities**: - Deliver the annual revenue plan by building effective...
-
Senior Business Liaison
3 weeks ago
Belfast, United Kingdom Hays Business Support Full timeJob Overview: As a Customer Advisor at Hays Business Support, you will be based in Belfast City Centre. This role is an excellent opportunity to work with a leading national bank that has offices throughout Ireland and Northern Ireland. The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience. Key...
-
Business Tourism Sales Manager
1 week ago
Belfast, United Kingdom Reed Business Support Full timeDo you have 3 years+ Sales and Marketing experience preferably with the Tourism, Hospitality and Events sector? As part of an award-winning sales team you will promote Belfast and Northern Ireland as a world-class, safe and sustainable events destination. You will lead bids for international and national conferences, meetings and events for Belfast that...
-
Administrative Support Professional
2 weeks ago
Belfast, United Kingdom Hays Business Support Full timeJob SummaryThis permanent administrator role is available with Hays Business Support in East Belfast. The successful candidate will be office-based, supporting the company's daily operations.Main Responsibilities:To provide administrative support to the business using Outlook, Word and Excel tasks.Update the enquiry tracker daily via Microsoft Excel.Support...
-
Administrative Support Specialist
3 weeks ago
Belfast, United Kingdom Hays Business Support Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team on a temporary full-time basis.This is a fantastic opportunity for an individual with excellent communication skills and experience in providing administrative support to work with us at Hays Business Support.
-
IT Business Development Manager
4 days ago
Belfast, United Kingdom Reed Business Support Full timeDo you have 3+ experience selling ICT solutions in a business environment? Base Salary £40-45 total OTE £100K + car allowance/car This is great role with a company that is rapidly expanding. Joining a team of 7 BDMs focused on Northern Ireland, this role will uniquely focus on ICT solutions to compliment the wider technical solutions the company offers....
-
Academic Support Specialist
3 weeks ago
Belfast, United Kingdom Hays Business Support Full timeWe are seeking an Academic Support Specialist to join our team in East Belfast. This is a permanent administrator role that will support the daily operations of our organisation.The ideal candidate will be office based Monday to Friday, 8am-4pm.Support business operations with Outlook, Word and Excel tasksUpdate enquiry tracker daily via Microsoft...
-
Administrative Support Specialist
4 weeks ago
Belfast, United Kingdom Hays Business Support Full timeClerical OfficerHays Business Support is partnering with the Northern Ireland Assembly to recruit an Administrative Support Specialist on a temporary full-time basis. This role offers the opportunity to gain valuable experience in a dynamic and supportive environment.Key Responsibilities:Provide high-quality customer service to diverse groups, both internal...
-
Administrative Support Professional
3 weeks ago
Belfast, United Kingdom Hays Business Support Full timeJob Summary:We are seeking an experienced Administrative Support Professional to join our team on a temporary full-time basis. As a Clerical Officer, you will be responsible for providing high-quality customer service to a diverse range of customers. Your role will involve providing accurate information in a professional and helpful manner by referring to...
-
Business Administration Assistant
3 weeks ago
Belfast, United Kingdom Hays Business Support Full timeA rare opportunity has arisen for an Administrative Operations Coordinator to join our client's team in East Belfast. In this critical support role, you will be responsible for coordinating various administrative tasks, including updating the enquiry tracker via Microsoft Excel and assisting with invoicing via Field Motion.Work closely with the service and...
-
Support Services Officer
3 weeks ago
Belfast, United Kingdom Hays Business Support Full timeAbout the RoleWe are recruiting a Support Services Officer to provide high-quality administrative support to our team. This is a temporary full-time position, with the possibility of extension.Key TasksDeliver excellent customer service to internal and external stakeholdersManage and maintain accurate records, using Microsoft Office and bespoke software...
-
Office Support Specialist
4 weeks ago
Belfast, United Kingdom Hays Business Support Full timeA fantastic opportunity to join our administration team as a permanent employee.As an ideal candidate, you should be highly organised, with strong communication skills and the ability to work well under pressure.Key ResponsibilitiesSupporting the service and maintenance department with invoicing via Field MotionUpdating enquiry trackers daily via Microsoft...
-
Operations Assistant Professional
3 weeks ago
Belfast, United Kingdom Hays Business Support Full timeJob Description:Hays Business Support seeks an Operations Assistant Professional to join their East Belfast office. This role involves supporting the operations of the business in various departments, including enquiry, quotation, service & maintenance, and invoicing. The successful candidate will possess excellent communication skills, strong numeracy and...
-
Import Export Coordinator
4 weeks ago
Belfast, United Kingdom Hays Business Support Full timeBusiness Development Opportunity:Are you an experienced Customs Administrator looking to take your career to the next level? Join Hays Business Support as a Logistics and Compliance Professional and be part of a dynamic team that drives business growth through strategic partnerships. In this role, you will oversee the import and export of goods, maintain...
-
Administration Assistant
2 days ago
Belfast, United Kingdom Hays Business Support Full timeThis organisation is based in East Belfast, they are looking to hire a permanent administrator to assist with their daily operations. In this role you will be office based Monday-Friday, 8am-4pm. Your new role In this role you will be responsible for the following: To support the operations of the business in all departments, including and not exclusive to,...
-
Programme Officer
5 days ago
Belfast, United Kingdom Reed Business Support Full time**Programme Officer - Continuous Improvement** **A well-established organisation based in Belfast, are currently seeking an experienced Programme Officer - Continuous Improvement to join their team.** This is a Full-time, temporary position initially for 9-12 months - to start immediately Hybrid - Three days office/two days WFH Working hours: Monday to...
-
Sign Language Support Officer
1 week ago
Belfast, United Kingdom Hays Business Support Full timeAbout the RoleThe successful candidate will have at least a primary degree, minimum 2.2 classification, in any subject and proficiency in communicating complex information to stakeholders in BSL or ISL. They will also have at least 3 years' experience of leading and managing individual staff members or a team of staff to ensure the quality, accuracy and...