E-commerce Assistant

5 months ago


Blackburn, United Kingdom Response Designs Ltd Full time

Job Summary:
**Duties**:
Key Responsibilities:

- Manage the entire customer journey including resolving all customer queries and order complaints quickly and effectively at every step.
- Working with customers to remedy any issues which have resulted in a negative feedback
- Preparing shipments and orders to using Linnworks
- Utilize inventory management tools such as Linnworks.
- Managing the Returns process which will include troubleshooting issues with products as well as processing refunds directly on channels.
- Identify opportunities to improve listing performance and conversion rate to drive sales.
- Manage online sales platforms, ensuring product listings are accurate and up-to-date
- Handle clerical duties such as data entry and maintaining records
- Organise office documents and files efficiently
- Computerise processes to streamline e-commerce operations
- Ability to plan and organise own workload
- Excellent attention to detail
- A positive and flexible approach
- Previous eCommerce experience
- Intermediate skills with Microsoft Excel and Microsoft Word
- Fluent written and Spoken English (required)

**Experience**:

- Ebay Selling: 2 year (required)
- Amazon Seller Central: 2 year (required)
- Shopify: 2 year (required)
- Linnworks: 2 year (required)
- Tiktok Seller Centre: 1 year (preferred)
- Etsy Marketplace: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Pay: £20,000.00-£21,559.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person


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