E-commerce Assistant
5 months ago
Job Summary:
**Duties**:
Key Responsibilities:
- Manage the entire customer journey including resolving all customer queries and order complaints quickly and effectively at every step.
- Working with customers to remedy any issues which have resulted in a negative feedback
- Preparing shipments and orders to using Linnworks
- Utilize inventory management tools such as Linnworks.
- Managing the Returns process which will include troubleshooting issues with products as well as processing refunds directly on channels.
- Identify opportunities to improve listing performance and conversion rate to drive sales.
- Manage online sales platforms, ensuring product listings are accurate and up-to-date
- Handle clerical duties such as data entry and maintaining records
- Organise office documents and files efficiently
- Computerise processes to streamline e-commerce operations
- Ability to plan and organise own workload
- Excellent attention to detail
- A positive and flexible approach
- Previous eCommerce experience
- Intermediate skills with Microsoft Excel and Microsoft Word
- Fluent written and Spoken English (required)
**Experience**:
- Ebay Selling: 2 year (required)
- Amazon Seller Central: 2 year (required)
- Shopify: 2 year (required)
- Linnworks: 2 year (required)
- Tiktok Seller Centre: 1 year (preferred)
- Etsy Marketplace: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Pay: £20,000.00-£21,559.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
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