Customer Service

7 months ago


Blackburn, United Kingdom Recruit-Right Full time

Recruit Right are looking for a Customer Service & Digital Operations Executive for one of established clients in the Blackburn area. Working closely with a dynamic team and also using own initiative to work with written responses to consumers.

Monday to Thursday 8.30am to 5pm and Friday 9am to 5pm.

**Job role**
- Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken.
- Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business.
- Contacting product teams to get answers for customer enquiries where we don’t have the knowledge or information.
- Checking product availability and recognising if there is potential for more stock to be made available.
- Handling complaints or escalating them to the relevant teams where necessary.
- Liaising with couriers for delivery disputes.
- Highlighting website issues to the relevant teams.
- Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)

**Experience and skills**
- Experience working in a customer service role.
- Strong communication skills
- Excellent IT skills (including Microsoft office)
- Keen eye for detail
- Pro-activeness
- Administrative skills (preferred)
- Knowledge of E-commerce (preferred)

**Job Types**: Full-time, Temporary contract

Pay: £12.01 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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