Customer Service Advisor

7 months ago

Blackburn, United Kingdom Ador Talent Ltd Full time

**Customer Service Advisor**

**Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus**

**Shift: 9:30am - 6:00pm**

**Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of recent projects our client now requires a **Customer Service Advisor **to join their growing team based in the Blackburn HQ.

The company has seen huge growth over the past 30 years which has resulted in expansions of teams, promotions from within and created exciting opportunities for employees.

This is a fantastic employer who offer many benefits such as access to a state of the art onsite gym, 25 days holiday plus 8 days bank holiday (holiday entitlement increases in line with service), social/corporate events and a clear career progression plan.

**Customer Service Advisor**:
The Metering & Billing team currently manage the energy billing for core utilities including Heat, Electricity Water and Cooling for over 35,000 customers.
- Provide excellent customer service support to our Metering and Billing customers via telephone, social media and our in house online ticketing system.
- Deal with customer complaints with a Right First-Time approach.
- Escalate issues to the technical team or contracts team of the Metering & Billing Department
- Provide 1stline technical support for customers who are experiencing technical difficulties with prepayment equipment (Training will be provided)
- Follow internal escalation procedures for reactive engineer call outs
- Provide support to customers that are without services (electrical, heating, hot water) and work towards resolving issues on the call
- Process bill payments and providing customers with their preferred method of payments.
- Provide help and support to our Vulnerable customers in line with company policy and procedures.
- Liaisie with both customer and clients to ensure correct procedure is adhered to.
- Ensure contract data is cleansed and maintained regularly in compliance with our contractual obligations

**Skills/Experience**
- Previous experience working within a customer service facing role.
- Knowledge & experience of working with customer service systems

**Competencies**
- Strong customer focus with excellent customer service skills including confidentiality, tact and diplomacy.
- Knowledge and understanding of GDPR regulations in relation to processing of sensitive personal information.
- Strong attention to detail and accuracy
- A flexible approach to managing workload with the ability to work to deadlines and able to prioritise and perform tasks under pressure.
- The ability to communicate clearly and concisely at all levels using various methods of communication
- Work effectively as part of a team and help build relationships within it to achieve team goals.
- Excellent working knowledge of Microsoft Excel, Word and Outlook

**The Package**

**Includes**:

- £23,000 Per annum - reviewed at probation
- 10% discretionary/performance related bonus
- Contributory Company Pension Scheme
- Non-contributory death-in-service insurance
- EAP scheme
- 25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service
- Free Onsite gym

**Customer Service Advisor - Customer Service Advisor - Customer Service Advisor
- Customer Service Advisor
- Customer Service Advisor
- Customer Service Advisor**

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Work Location: In person

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