Customer Service Advisor

4 days ago


Blackburn, United Kingdom Vodafone Full time

**Customer Service Advisor SVR**

**Role purpose**:
Responsible for the provision of Best in Class customer service to all stakeholders, effectively managing customer concerns, professionally handling incoming and outgoing calls.

**With us you will**:

- Manage the timely resolution of customer concerns
- Assist in the monitoring of device status and problem solving to resolve device malfunctions at the first stage
- Process personalised customer communications ensuring GDPR compliance
- Update and maintain customer information and manage change of vehicle ownership
- Deliver business processes to ensure service levels are achieved
- Ensure procedures are followed so customer experience meets our business expectations
- Manage customer and colleague expectations through good quality communication
- Obtain subscription renewals through inbound and outbound calling
- Process customer subscription payments and resolve failed transactions
- Maintain a strong working relationship with vehicle suppliers and dealerships, manage the device commissioning process in conjunction with your peers
- Actively seek support from within the VFAUK community to help achieve business targets and personal goals
- Pro-actively suggest ways to improve service delivery
- Participate in work based development activities as identified by yourself and your line manager
- Previous experience of working in a service delivery environment is essential
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible can-do attitude and professional
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
- Ability to work with others to reach common goals collectively
- Proactive and the ability to plan ahead
- Uphold Vodafone Spirit Values



  • Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of...


  • Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: Monday to Friday 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth...


  • Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of...


  • Blackburn, United Kingdom Careium Full time

    **Customer Service Advisor** **Monday to Friday 9am-5pm** **Blackburn, Lancashire** We are looking for some more heroes to join our Careium Family Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody’s life. We have fantastic opportunity for a Customer Service...


  • Blackburn, United Kingdom Modern Mobility Full time

    As a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction. Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. - Be polite, professional and empathise with...


  • Blackburn, United Kingdom Careium Full time

    **Customer Service Advisor** **Monday to Friday 9am-5pm** **Blackburn, Lancashire** We are looking for some more heroes to join our Careium Family Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody’s life. We have fantastic opportunity for a Customer Service...


  • Blackburn, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location: Mercedes Benz Of Blackburn** **Hours: 46.25 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an uncapped OTE** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...


  • Blackburn, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time

    **Great Service. Great People.** Due to continued growth, we’re expanding our customer service team and are on the hunt for friendly, outgoing, and motivated customer service advisors. - Monday-Friday Office Hours (No evenings or weekends!) - Competitive £19 - £20,500 basic salary - Bonus structure of up to £500 per month! - 30 calls per day to our...

  • Service Advisor

    7 months ago


    Blackburn, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ67R3- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £26500-£30000 per annum**Job description**: **Vacancy - Service Advisor - Blackburn** We are looking to recruit an experienced and professional Automotive Service Advisor for a thriving dealership in the Blackburn Area. Working hours are 8:30am to 6:00pm...

  • Service Advisor

    7 months ago


    Blackburn, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ67- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £26500-£30000 per annum**Job description**: **Vacancy - Service Advisor - Blackburn** We are looking to recruit an experienced and professional Automotive Service Advisor for a thriving dealership in the Blackburn Area. Working hours are 8:30am to 6:00pm...


  • Blackburn, United Kingdom Thrive by Chorni Ltd Full time

    Customer Service Advisor /Sales Development Co-ordinator Maternity cover, 12 month fixed term contract. The aim of this role is to manage the development and administrative support of customers both existing, and new. The Sales Support Coordinator will work with the external sales team in managing development briefs internally, organising samples and...


  • Blackburn, United Kingdom Blue Arrow Full time

    Customer Service Advisor Work from Home - post training Full time hours Monday to Friday Daytime Shift pattern between 8am and 6pm £9.50 per hour Temporary Blackburn area The role will be based in Blackburn for the training period and working from home thereafter. On occasion you may be required to travel to the office for any support, training or business...


  • Blackburn, United Kingdom Totally Wicked Full time

    Since 2008, Totally Wicked has been changing the world of vaping, with a clear purpose of 'empowering smokers to transform their lives' through the sale of the highest quality and most diverse range of e-cigarette and e-liquid products through our own online channels, retail partners and our own retail stores throughout the UK. Totally Wicked has an...


  • Blackburn, United Kingdom Totally Wicked Full time

    Since 2008, Totally Wicked has been changing the world of vaping, with a clear purpose of 'empowering smokers to transform their lives' through the sale of the highest quality and most diverse range of e-cigarette and e-liquid products through our own online channels, retail partners and our own retail stores throughout the UK. Totally Wicked has an...


  • Blackburn, United Kingdom Totally Wicked Full time

    Since 2008, Totally Wicked has been changing the world of vaping, with a clear purpose of 'empowering smokers to transform their lives' through the sale of the highest quality and most diverse range of e-cigarette and e-liquid products through our own online channels, retail partners and our own retail stores throughout the UK. Totally Wicked has an...

  • Service Advisor

    7 months ago


    Blackburn, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Blackburn** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...


  • Blackburn, United Kingdom Halo ARC Full time

    Job Advert **Customer Journey Specialist** **Salary: £28,595 per annum **with an increase on completion of 6 month probation.** **Hours: 8am - 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.** **Halo ARC Blackburn** Halo is the industry leading UK-based accident repair group, with **31 established accident repair centres across the...


  • Blackburn, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time

    **Are you looking for something new in your career? If you're an experienced customer service advisor, we have some exciting news for you!** Our sales development team is expanding, and we're looking for outgoing, friendly, and motivated customer experience advisors to join us at our head office in Blackburn (BB1). **The Role**: As a customer experience...

  • Service Advisor

    4 days ago


    Blackburn, United Kingdom NC Associates Full time

    **Service Advisor / £23,000 - £25,000 / Blackburn / Excellent Benefits / Permanent** NC Associates are looking to recruit a Service Advisor to join a prestige firm based in Blackburn. **Duties**: - Welcome all customers at Service Reception in a warm and professional manner - Advise customers of any additional work required - Book vehicles into the...


  • Blackburn, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions are looking for a Customer Service Advisor for our client based in Blackburn. Day shift: 8am-5pm Monday - Friday, immediate start available. **Duties**: - Deal with all parties in a polite, courteous and ordered manner. - Handle all telephone communication - Handle queries from Retail Partners, Insurance Companies, Cleaning...