Customer Service Representative

7 months ago


Blackburn, United Kingdom Launch Group Full time

The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives.

**Location**: Work From Home

**Hours**: Full Time

**Day to day responsibilities of the Customer Service Representative**
- We have an exciting opportunity to start working as part of one of our most prestigious clients.
- Be first line support for all telephone enquiries, responding to all queries in a polite and professional manner - from general enquires to complaints handling
- Energetically and enthusiastically work as part of a high performing Customer Operations team
- Consistently put our customers first and build their trust, taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
- Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
- Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
- Adhering to company and industry standards
- Follow all GDPR regulations whilst maintaining first class customer service

**Benefits of being a Customer Service Representative**
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression

**Skills needed to be a Customer Service Representative**

We are looking for the following skills and attributes:

- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- Customer Service experience
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment

**If you have any questions please call The Launch Group on 0191 261 8456**

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Company pension
- Store discount
- Work from home

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (required)

Work Location: In person



  • Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a highly skilled Customer Service Representative to join our team in the UK. The ideal candidate will be responsible for providing exceptional customer service, resolving queries in a timely manner, and handling high-volume inquiries with ease.As a Customer Service Representative, you will be the first point of contact for customers, providing...


  • Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Working closely with other departments to ensure customer...


  • Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £25,000 - £35,000

    BeBee Professionals in Blackburn is seeking Customer Service Representatives to deliver exceptional customer service and contribute to our operational success.Key Responsibilities:Engage with customers, providing timely and effective service support.Participate in all aspects of the operational workflow, ensuring seamless collaboration with team...


  • Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are looking for talented individuals to join our team as Customer Service Representatives. As a valued member of our team, you will play a crucial role in delivering exceptional customer experiences and contributing to our operational excellence.Key Responsibilities:Provide top-notch customer service and support to our...


  • Blackburn, Blackburn with Darwen, United Kingdom Card Factory Full time

    Are you looking for a rewarding career in retail? We're seeking a Customer Service Representative to join our team at Card Factory. As a Seasonal Sales Assistant, you will be responsible for serving customers, ensuring they find what they need, and assisting with stock.Job Description:You will be working in a dynamic store environment, interacting with...


  • Blackburn, Blackburn with Darwen, United Kingdom Bubble CiTea Full time

    BUBBLE CITEA, a renowned bubble tea brand, is seeking a highly motivated individual to join our team as a Customer Service Representative. We pride ourselves on delivering high-quality drinks and exceptional customer service.We aim to invest in your career development and promotion, offering opportunities for growth and professional advancement. As a valued...


  • Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £22,000 - £28,000

    About the RoleWe are seeking a Customer Service Representative to join our team in Blackburn, United Kingdom. As the first point of contact for customers, you will provide excellent service and resolve queries efficiently.Key Responsibilities:Handle incoming calls, emails, and chat inquiries from customers.Provide accurate information regarding products and...


  • Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Blackburn, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and assist customers...


  • Blackburn, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...


  • Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Limited Full time

    We are seeking a highly skilled Brand Ambassador and Customer Service Representative to join our team at Pets Choice Limited. As a brand ambassador, you will be responsible for promoting our brand and products while providing exceptional customer service and support to our clients.About the Job:In this role, you will be responsible for resolving customer...


  • Blackburn, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...


  • Blackburn, United Kingdom Frumist LTD Full time

    Make sales and market products and services by phone, answer incoming customer calls and make outgoing sales calls, maintain thorough understanding of products and services, process sales, meet sales goals. Telemarketing Job Duties - Takes incoming customer calls, processes sales, and accepts payment for products and services - Makes outgoing customer calls...


  • Blackburn, Blackburn with Darwen, United Kingdom Card Factory Full time

    Are you looking for a rewarding career in retail? Do you enjoy working with customers and being part of a dynamic team? If so, we have the perfect opportunity for you! As a Seasonal Sales Assistant at Card Factory, you will play a vital role in helping customers celebrate life's special moments.Key Responsibilities:Providing excellent customer serviceServing...


  • Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking enthusiastic and dedicated individuals to join our team at beBee Professionals in Blackburn. As a Team Member, you will play a vital role in delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide personalized service and support.Participate in all aspects of our...


  • Blackburn, United Kingdom Nuhr Full time

    Job Summary: Customer Service Experience is essential for this role. We are seeking a highly motivated and experienced customer oriented individual to join our team as a Customer Service Representative / Administration Assistant. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring...


  • Blackburn, Blackburn with Darwen, United Kingdom ASDA Full time

    Job Title: Service ColleagueWe are seeking a highly motivated and flexible individual to join our team in Darwen as a Service Colleague.The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong willingness to learn and adapt to new situations.This is an exciting opportunity for...


  • Blackburn, United Kingdom Recruit-Right Full time

    Recruit Right are looking for an experienced Customer Service Advisor. Must have experience working in a busy call centre, taking calls from customers and liaising with insurers from start to finish. Monday to Friday 9am to 5pm or 10am to 6pm and one in two Saturdays am. **Salary**: £9.00 per hour Schedule: - 8 hour shift


  • Blackburn, United Kingdom Kinetic Law Full time

    Kinetic Law is a well-established law firm in the heart of Lancashire. We are currently recruiting for a customer service executive to join our growing team in Blackburn. We are looking for individuals who enjoy working in a fast paced, professional environment. About the Role: - Acting as the first point of contact for clients - Dealing with new and...


  • Blackburn, United Kingdom William Hill Full time

    **Location** Lancashire BLACKBURN Great Harwood QUEEN STREET BB6 7QL **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 20-25 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking...


  • Blackburn, Blackburn with Darwen, United Kingdom Bubble CiTea Full time

    Bubble CiTea is a renowned bubble tea brand with a focus on career development and promotion.">Our mission is to continuously innovate and improve our services and products to create the most memorable experience for our customers.We are seeking a skilled team member to ensure product quality and customer service meet company standards.The ideal candidate...