Customer Support Representative

5 months ago


Warwick, United Kingdom MSP Direct Sourcing Full time

**Job title**: Customer Service Representative

**Location/remote**: Hybrid

**Contract length**: 6 Month - rolling contract

**Pay rate**: £17ph-£20ph

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Customer Service Representative on behalf of a leading telecommunications company.

This role will see you as the point of contact with customers and the link with the internal department in the supply chain where you can be working with orders from £100-£500K so attention to detail is paramount

**Responsibilities**:
Liaising with internal and external stakeholders
Ordering in parts when necessary
Handling customer complaints and queries
Following up and Expediting delivery of spare parts with the wider supply chain
Reporting to support management

**Key skills**:
Excellent written and oral communication skills
Strong excel knowledge
Organised and a team player
Ability to work effectively under the pressure of deadlines
Ability to work independently with a minimum of supervision, prioritising work activities appropriately
Must have attention to detail, high level of accuracy
Good organisational skills.
Knowledge of SAP would be highly beneficial

This role would suit someone from a customer service background, such as an in-bound customer service within a large organisation

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