Head of Customer Support

5 months ago


Warwick, United Kingdom EagleBurgmann Full time

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros.

EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. 5,600 employees create added value for our customers around the world with their enthusiasm and competence. EagleBurgmann is a joint venture between the German Freudenberg Group and the Japanese Eagle Industry Group.

Some of your Benefits

Performance related bonus

**Performance related bonus**: When you have an impact, you can reap the rewards.

Personal development

**Personal development**: We offer a variety of trainings to ensure you can develop in your career.

Sustainability & Social Commitment

**Sustainability & Social Commitment**: We support social and sustainable projects and encourage employee involvement.

Safe environment

**Safe environment**: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.

Diversity & Inclusion

**Diversity & Inclusion**: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Warwick

On-Site

EagleBurgmann Industries UK Limited

You support our team as

Head of Customer Support (f/m/d)

**Responsibilities**:
Actively manage, drive and deliver improvements to the customer support and service processes of the company

Manage, lead and motivate the internal sales and customer support team to encourage the promotion of ideas and suggestions in alignment with the continuous improvement culture of the business

Facilitate the sharing of information and processes to improve the Customer Support Group efficiency in line with Group Corporate Policies and Procedures

Coordinate the customer order expediting process on sales and service orders to provide accurate sales forecasting

Provide commercial and delivery support to customers and staff, addressing customer concerns, complaints and derive corrective actions where appropriate

Provide sufficient support and resources to secure and retain end-user service contracts

Develop Customer Support Group activity to provide excellent customer care which is standardised throughout the UK

Coordinate technical support and field service support to external sales staff

Develop field service support network within the UK team with a view to improving required sitework responses

Carry out duties and ensure compliance with Health and Safety legislation, company regulations & procedures, plus ISO Quality standards

Local inventory management including but not limited to developing strategic stocking/inventory policy

Business system (CRM & ERP) reporting and KPI management

**Qualifications**:
Background in the mechanical seals and systems

Preferred management degree or equivalent

Deep knowledge of SAP or similar ERP system

Previous experience of leading a team across multiple disciplines

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Additional Information

Sarah Lanzner



  • Warwick, United Kingdom National Grid Full time

    **The opportunity**: We are looking for a Head of Customer Segment Engagement to own the development and delivery of a best-in-class strategic customer engagement, developing and maintaining long-term relationships with key customer segments such as Independent Distribution Network Operators (IDNOs) and Independent Connection Providers (ICPs), and partnering...


  • Warwick, United Kingdom NHS Arden and Greater East Midlands Commissioning Support Unit Full time

    Job summary The role of Customer Relationship Operations Support is vital to ensuring we continue to have an understanding of our customers, the opportunities being developed and the insight of our market. Working closely with the Director - Bids & Development, Client Business Partner and Customer Account Directors you will be responsible for managing...


  • Warwick, United Kingdom CV-Library Full time

    Due to company growth, I am seeking a Technical Sales and Customer Support Specialist to join my client in Warwick. As the first point of customer contact, you will assist customers with the technical engine queries and parts enquiries. You'll be part of a small friendly team, building and maintaining customer relations both in the UK and overseas....


  • Warwick, United Kingdom Bridge of Hope Full time

    A key client of ours is looking for an enthusiastic and outgoing Customer Service Advisor to assist in their fast-paced environment to be the first point of call for all customer matters., - Act as the first point of contact for all inbound customer calls (high volume) - Outbound calling regarding payment queries - Handle queries and complaints through to...

  • Head of Maintenance

    5 months ago


    Warwick, United Kingdom Inspired Villages Full time

    We’re driven by our purpose to build real communities, which enhance the lives of our residents every single day. If you’re looking for a career which means more and gives you more, personally and professionally, there’s a place for you here at Inspired Villages. In partnership with Legal & General PLC and NatWest Pension Trustee Limited, with hugely...


  • Warwick, United Kingdom Arden and GEM Commissioning Support Unit Full time

    NHS Arden & GEM Commissioning Support Unit (AGCSU) has built a reputation for delivering high quality support solutions to customers. Success has been built upon developing compelling and winning propositions and successful project delivery. You will lead production of tender responses for those bids assigned to you by the Head of Bid Management; ensuring...

  • Head Chef

    1 month ago


    Warwick, United Kingdom Klarent Hospitality Full time

    Job Ref: AM13364Branch: Mercure Walton Hall Hotel & SpaLocation: Mercure Walton Hall Hotel & Spa, WarwickSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 25/09/2024Closing date: 08/11/2024Would you like to work for a company that gives you:£250, up to £1000 cash incentives when referring a friend to...


  • Warwick, United Kingdom MSX INTERNATIONAL Full time

    **Customer Support Helpdesk** **£18,000-25,000** **6-month fixed Contract** **Weekend shift** **Hybrid - Warwick** **Are you a good problem solver looking for a new opportunity?** **MSX International has the job for you!** MSX International is looking for a Customer Support Helpdesk Advisor to join our busy team at Jaguar Land Rover in Gaydon. The...


  • Warwick, United Kingdom MSP Direct Sourcing Full time

    **Job title**: Customer Service Representative **Location/remote**: Hybrid **Contract length**: 6 Month - rolling contract **Pay rate**: £17ph-£20ph Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Customer Service Representative on behalf of a leading telecommunications company. This role will see you...

  • Head of Bid Management

    5 months ago


    Warwick, United Kingdom CitySprint Full time

    **Head of Bid Management | Permanent** **Salary**: £60,767 **Hours**:37.5 hours per week, Monday-Friday **Benefits and perks**: - An **impressive holiday allowance** that rises in line with your years of service. - **Additional day off** for your birthday so you can celebrate in style. - **Death in Service** allowance to ensure your loved ones are...


  • Warwick, United Kingdom The Caraires Consultancy Full time

    **Monday - Friday 08:30 - 17:00** **£21.255 per annum 37.5 hours a week** **Permanent Full Time Contract** Our successful client based in Leamington Spa is looking for a customer support Advisor to join their team **Main Tasks** Provide administrative support to maintain accurate stock levels: - Booking in both equipment and materials into SAP -...


  • Warwick, United Kingdom MSX International Full time

    Helpdesk Customer Support Up to £28,000 Hybrid - 40 hours per week 6-month fixed contract Whitley, Coventry Do you like helping customers? MSX International has the job for you! At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional...


  • Warwick, United Kingdom National Grid Full time

    **The role**: **Head of Asset Lifecycle** **Warwick - Hybrid** We are seeking a highly skilled and experienced Head of Asset Lifecycle to: Oversee the entire asset lifecycle management activities of NGET’s asset base including but not limited to; HV Substation plant and equipment, Overhead lines, Cables and Light Current. Transform the business to...

  • Head of Sustainability

    5 months ago


    Warwick, United Kingdom National Grid Full time

    **Head of Sustainability & Assurance**: - Location: Warwick, GB, CV34 6DA- Division: Operational Compliance- Job Type: - Requisition Number: 46961- Department: - Job Function: Electric Maintenance and Construction**About the Role**: **Head of Sustainability and Assurance - Warwick (hybrid working)** National Grid - Asset Operations, is fully accountable...


  • Warwick, United Kingdom Antech Diagnostics Full time

    Job Requirements Customer Support Representative, RVN qualified Antech Diagnostics are looking for an experienced Customer Support Representative to join our growing team on a permanent basis. In this role, you will be providing remote customer and/or technical support relating to products, equipment instillation, services, along with troubleshooting for...


  • Warwick, United Kingdom Sales Midlands Full time

    **Head of Sales Planning and Project Implementation | Permanent** **Salary**:£65,000 We are seeking a Head of Sales Planning and Project Implementation to join our expanding sales team. This is a fantastic opportunity to join a dynamic and engaging team. This is a hybrid role and will involve travel to meet with your team **Benefits and perks**: - An...


  • Warwick, United Kingdom The Club Company Full time

    Head of Club Experience - The Warwickshire Golf & Country ClubJob Type: Full TimeThe Club Company’s mission is to be unquestionably the UK’s premier collection of country clubs and we understand that the bedrock of any successful business is its people, how they treat each other, their customers and how they live and breathe our values day in, day...


  • Warwick, United Kingdom National Grid Full time

    **Head of Performance and Delivery**: - Location: Warwick, GB, CV34 6DA- Division: OHL & Subs- Job Type: - Requisition Number: 45629- Department: Electricity Transmission - Non-Operations- Job Function: Capital Project Delivery**About The Role**: **Title**:Head of Performance and Delivery **Type**:Permanent **Location**: Warwick (Hybrid) **Climate change...

  • Head of HR Technology

    5 months ago


    Warwick, United Kingdom National Grid Full time

    **Head of HR Technology**: - Location: Warwick, GB, CV34 6DA- Division: Global IT and Digital Strategy- Job Type: - Requisition Number: 52130- Department: - Job Function: Human Resources**Job Purpose**: National Grid is at the forefront of the energy transition to Net Zero in the UK and in the jurisdictions we cover in the US We need to deliver on more...

  • Head of Aftermarket

    2 weeks ago


    Warwick, United Kingdom Glen Callum Associates Ltd Full time

    Head of AftermarketLocation: Central UK (Oxfordshire / Warwickshire / Northants / Bucks)££ Neg (c.£75K) Basic + Bonus + 25 Days Holiday + Pension + Life Assurance + MedicalAre you a sales-focused, customer-centric General Manager / Sales Management professional with a talent for delivering Aftermarket services through various channels, including Parts...