Customer Support Advisor

7 months ago


Warwick, United Kingdom The Caraires Consultancy Full time

**Monday - Friday 08:30 - 17:00**

**£21.255 per annum 37.5 hours a week**

**Permanent Full Time Contract**

Our successful client based in Leamington Spa is looking for a customer support Advisor to join their team

**Main Tasks**

Provide administrative support to maintain accurate stock levels:

- Booking in both equipment and materials into SAP
- Handling any questions and concerns from clients and raise to the appropriate personnel
- Ensuring that both customers and the team are kept informed through out the whole process.
- Making sure that all concerns and issues are addressed and resolved appropriately and then raised to the appropriate team member.

Providing customer service support:

- Handling inbound and outbound calls making sure that all issues are handled efficiently and professionally
- Dealing with returns making sure that the appropriate action is taken in regards to the issues raised.
- Have a high attention to detail
- Be able to work effectively by themselves and within a team
- Has got previous customer service experience
- Has got and intermediate knowledge of Microsoft packages with an advanced knowledge of excel.

**Benefits**:

- Free onsite parking
- On-site canteen with subsidised meals
- Overtime available on a rota basis

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.

To view our Privacy policy please log on to our website.

Benefits of working through The Caraires Consultancy:
(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work

**Job Types**: Full-time, Permanent

**Salary**: £21,255.00 per year

**Benefits**:

- Canteen
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime

Work Location: In person

Reference ID: HA3338



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