Head of Commercial After Sales

2 months ago


Warwick, United Kingdom The Candidate Full time

**Head of Commercial After Sales - Warwickshire (Hybrid Working)** - **Up to £75’000 + benefits - Luxury Automotive**

This individual will take ownership of the initiatives and projects that help drive customer satisfaction & retention, in turn supporting the development of the brand in the global arena.

**You will be responsible for**:

- Oversee the creation and execution of global post-sales strategy
- Use product data to make informed data-focused decisions
- Oversee delivery of product cross-selling targets
- Roll-out effective after-sale marketing strategy targeting customers at different points of their customer lifecycle
- Design and implement regional commercial roadmaps to support after-sales strategy
- Understand end-to-end CX

**Required**:

- Excellent commercial understanding, ability to map-out commercial processes from initial ideation to execution
- Experience with an ultra-luxury product / brand is essential
- Previous experience in Automotive is highly desirable
- Confident in delivering commercial strategy & managing teams both on a global and national scale
- Excellent stakeholder management & project management capabilities

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