Customer Support Helpdesk Team Leader

5 months ago


Warwick, United Kingdom MSX INTERNATIONAL Full time

**Customer Support Helpdesk Team Lead**

**£29,500**

**8,5 month fixed Contract**

**Hybrid - Warwick**

**Are you a good problem solver looking for a new opportunity?**

**MSX International has the job for you**

MSX International is looking for a Customer Support Helpdesk Team Lead to join our busy team at Jaguar Land Rover in Gaydon.

The Customer Support Helpdesk Team Lead will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service, by assisting the Global network with escalated incidents.

**The Role**

As part of this role, Customer Support Helpdesk Team Lead will:

- Main point of contact for the client
- Managing schedules/annual leave
- Creation and distribution of reports to stakeholder
- Coaching and mentoring to improve teams skillset/identifying areas for improvement
- Oversee Global markets such as the UK and the USA.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Record events and problems and their resolutions in a ticketing system.
- Ensure all correct processes and procedures are followed.
- Drive customer loyalty and retention through accurate incident management.
- Identifying issues through analysing the team’s data.

**About you**

This is an excellent opportunity for a technically confident individual, who can hit the ground running and has great interpersonal and communications skills.

Our ideal Customer Support Helpdesk Team Lead will also have:

- Experience in troubleshooting technical issues.
- Good problem-solving skills and communication skills.
- Basic knowledge of PC and MS Office - Excel, PowerPoint etc.
- A keen interest in technology, keeping abreast of advances and news.

**What’s in it for you?**

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

- £29,500 per year
- 25 days annual leave per year
- cash back health care scheme
- exclusive discounts on everyday purchases as well as exclusive discounts on car purchases

**Working pattern and location**
- Flexible 40 hours to support 24/7 team
- 8,5-month fixed contract
- Hybrid working method, office in Warwick

**About MSX**:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Mission**

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

**The MSXI Vision**

To enhance every journey in the world of mobility



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