1st Line Support
3 months ago
1st line support needed on a permament basis to join a leading brand in Warwick. £25,000 base, on site required with a 1pm finish on Fridays
**Job Purpose**:
Responsible for providing internal departments with hardware and software, end-user technical support, user training, and helpdesk operation.
**Main Duties and Responsibilities**:
**1st line Support, Administration and Service Desk including**:
- PC-based systems.
- Network administration.
- Service desk administration.
- Working on 1st and 2nd line IT support calls.
- Ensuring that user support requests are logged and receive prompt attention and that issues are resolved and documented promptly.
- Installing, supporting, and maintaining desktops, network devices and business systems.
- Working with 3rd party suppliers.
- Working with 3rd line support when needed on infrastructure tasks.
- Installing, supporting, and maintaining network-connected IT-supported devices.
- Working to schedule and following laid down policies and procedures.
- Creating new IT training documents.
- Keeping up to date with all technical work instructions, processes, and procedures.
- Developing, managing, and configuring standard configurations.
- Completing administration tasks when required.
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1st Line Support
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