Customer Service Specialist

3 days ago


Warwick, United Kingdom MSP Direct Sourcing Full time

**Job title**: Customer Service Specialist (Account Management)

**Location/Remote**: Warwick (hybrid)

**Contract Length**: 6 month rolling contract

**Pay Rate**: £15 per hour (plus holiday)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Project Administrator on behalf of a global energy company based in Warwick.

The primary purpose of the role is to work alongside a Customer Service Representative and deal with all first points of contact from the customers in regards to any orders, requests for quotations, complaints etc. You will then need to administer this data and pass details to the relevant teams and keep track of the process throughout.

**Responsibilities**:
Receive orders/requests from customers and input these into SAP system..

Check lead times on supplying parts.

Internal follow up with procurement, supply chain, shipping team, materials teams.

Communication with customers externally. This may include joining customer calls.

Updating and monitoring spreadsheets to analyse and review performance

**Key skills**:
Experience/knowledge of processing SAP orders.

Sound knowledge and ability to update and manage multiple spreadsheets on Microsoft Excel.

Good communication skills.

Be dynamic and flexible to support other teams if and when required.

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