P2p Customer Service Coordinator

3 weeks ago


Warwick, United Kingdom Bridgestone Full time

**P2P Customer Service Coordinator**:
**Customer Supply Chain Coordinator**:

- **Type of Contract**: Permanent
- **Hours**: Full-time (37.5 hours per week)
- **Location**: Warwick, UK

**The Company**:
Bridgestone in Europe, Russia, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by _"Serving Society with Superior Quality”, _that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play.

Bridgestone also benefits from a significant retail network throughout the region - in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.
- Bridgestone EMIA_

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

**Job Purpose**

To take ownership in order management & fulfillment for a portfolio of UK customers. Responsible for meeting agreed sales and order fill targets. Working in close collaboration with customers, logistics operations, and Sales teams to ensure our customers have on-shelf availability to suit our end consumers.

Utilise all available contact channels/ sales tools to increase availability and improve customer service levels alongside Sales opportunities and campaigns.

Coordinate with customers and supply sources to optimize supply to customers in order to maximise availability and optimise logistics costs

Be a Brand ambassador for Bridgestone, understanding our products and our customers’ requirements.

**Responsibilities**:

- Proactively manage a portfolio of customers to increase sales & order fulfillment in accordance with our sales plans.
- Demand management
- Manage in accordance with forecast parameters the sales forecast and customer inputs into a logistics demand by customer.
- Prepare weekly update on forecast consumption vs. demand to review situation with Business Unit/Sales Representative.
- Be informed on Sales progress in the month and implement activities needed to achieve targets
- Prepare forecast waterfall and demand review with the customer
- Control/challenge/override demand received from the concerned customers
- Planning
- Work closely the planning team to secure supply at leanest cost to serve (MTO/direct %)
- Order Management
- Review order receive from wholesalers.
- Input contracts in SAP.
- Deploy available stock at manufacturing sources as per registered contracts.
- Ensure regular update/cleansing of the wholesaler order book.
- Conduct regular alignment meetings with wholesaler and sales representative to inform them about products, delivery lead time and status of the order book.
- Keep track of volume delivered to wholesaler for landing point control purposes.
- Manage order portfolio:

- Keep customers informed on availability and deliveries delays.
- Propose substitution in case of shortage.
- Highlight issue and share them with the different stakeholders in the organization..
- Strong orderbook management to ensure supply is optimized to meet customer demands & Take responsibility for all customer queries relating to your agreed target customers and proactively manage it to resolution agreed targets / campaigns.
- Delivery Planning
- Schedule with wholesaler monthly reception slots at their warehouse facility.
- Select products to be shipped per reception slots in order to optimize truck file rate and mitigate risk of blocking available stock from source.
- Follow up outbound deliveries from manufacturing sources and inform wholesaler of truck arrival date and content. Be the ambassador for Bridgestone including all brands and product groups during all customer interaction.
- Proactively see opportunities to advertise and enhance the Bridgestone brand power.
- Be


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