Customer Support

3 weeks ago


Edinburgh, United Kingdom HRC Recruitment Full time

**Pension Customer Support**

**Salary £22,000 - £23,000 DOE**

**Edinburgh - Hybrid working after training. Monday to Friday 8.30am - 5.30pm.**

We are currently recruiting for an industry-leading financial services company that puts its customers at the forefront of everything they do.

Fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering on our customers’ needs and expectations while managing a dynamic and varied workload. Every day you’ll manage multiple queries through various channels all with the aim of ensuring our service standards are met, enabling our advisers to get the best outcome for their clients.

What would the day-to-day look like?
- You will utilise your knowledge of the Platform to ensure the clients are using it in an efficient and effective manner
- You will work with the wider Platform team to meet and exceed set targets for productivity
- Provide support to the customer relations managers
- Ensure customers experience a first-class service
- Work to deadlines and high work loads

Ideally, you will come with a customer support background with the ability to work as part of a team to get the best outcomes for clients.

To find out more, get in touch with Kirsty Scott.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in EDINBURGH



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