Customer Support Service Administrator

2 weeks ago


Edinburgh, United Kingdom Change Recruitment Full time

**Contract - Permanent**
**Salary - £21500 - £24600 per annum**
**Location - Edinburgh**
**Shift Patterns - Monday - Friday 9am-5pm (hybrid working options available after probation)**

Change Recruitment is recruiting for a talented Customer Service Specialist to join our Fintech client in Edinburgh.

This is an excellent opportunity for an individual with exceptional Customer Service skills to join this City Centre-based organisation.

You'll join our client’s highly decorated team of accounting & bookkeeping specialists.

Benefiting from in-house learning and development opportunities as well as support for further study

Fantastic working hours; Monday to Friday 9am to 5pm on a Permanent contract. (hybrid working options available after 6 months)

A full extensive training programme is offered by our client.

**Role & Responsibilities**:

- Dealing with account transfers & contacting the appropriate departments for authorisation
- Assisting customers in setting up their bank feeds within our client
- Assisting customers with logging in issues
- Responding to queries regarding specialist area feature requests
- Working closely with our client’s technical team to diagnose & troubleshoot any potential bank feed issues & taking responsibility to inform users once they have been fixed.
- Communicating outcomes of investigations to internal stakeholders & identifying root causes through learnings which are then used to improve customer experience in the future
- Identify the key information for each account and record this accurately

**What you will need to have**:

- Excellent communication skills,
- Customer service experience; excellent listening skills and a passion for helping people
- Excellent spoken & is analytical with excellent correspondence writing skills
- Excellent attention to detail.
- Good working knowledge of spreadsheets with strong technical skills; be highly computer-literate and web-savvy
- Ability to work collaboratively with other areas of the business departments to improve customer experience

If your skills match the criteria above & you are keen to be considered, please submit your CV to Lesleyann McGregor at Change Recruitment for due consideration.



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