Customer Service Administrator

2 weeks ago


Edinburgh, United Kingdom Lloyds Banking Group Full time

End Date

Thursday 09 February 2023

Salary Range

£19,292 - £19,330

Agile Working Options

Flexible / Variable Hours

Job Description Summary

In Lloyds Banking Group we put our customers interests at the heart of everything we do.

Working as part of our team you will provide a wide range of customer focused activities which support our customer facing colleagues in providing outstanding customer service for customers. You will be responsible for writing & producing letters, reviewing accounts ensuring the correct action has been taken and comparing customer accounts against LBG guidelines to decide whether further actions are required to reach a fair outcome.

**Job Description**:

- Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant administration within agreed service standards.
- Proactively contribute to the completion of the teams workload.
- Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is accurate and clearly understood, escalating issues where appropriate.
- Look for opportunities to enhance own skills and knowledge within direct team and the department.
- Contribute to continuous improvement by identifying areas of improvement to processes and service.
- Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to either the customer and/or the bank.
- Access and navigate the relevant LBG systems to review and propose the customer options.
- Focus on excellent customer service whilst delivering against defined business objectives.
- Ensure all details entered onto the system are accurate and meet the required quality standards.
- Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards.
- Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs.
- Required to manage and understand a range of transactional activities and focus on the customer experience.
- Maintain a good understanding of end to end customer journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.



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