Customer Services Assistant

2 months ago


Edinburgh, United Kingdom AJ Connect Full time

**Job Title**:Customer Services Assistant

**Location**: Musselburgh

**Contract**: Full-Time, Permanent

**Salary**: £20,000 - £22,000

AJ Connect is truly excited to be representing the Massimo Zanetti Beverage Group to appoint a driven and professional customer service assistant, reporting into the office manager.

Segafredo Zanetti is a world renowned authentic Italian coffee company with Segafredo coffee served in over 30,000 cafes and bars across the world. As part of the Massimo Zanetti Beverage Group, Segafredo coffee blends comprise the finest quality coffee beans produced on the group's plantations across Central and South America.

The role is to provide Customer Service and Sales Administrative support working closely with the Sales team and the whole of UK the business.

**Key tasks and Responsibilities**:
**Customer Service**
- First point of contact for all customer enquiries, sales orders, and machine issues
- Main point of contact for the setup of new customers on receipt of a completed new customer form
- Maintaining accurate customer records and contact information.
- Take ownership of complaints and ensure that these are resolved quickly.

**Sales Order Management**
- Manage the sales inbox and other sources of sales orders (Telephone/Website/Portals)
- On a daily basis, process sales orders for the UK business in Oracle
- Regularly review any unprocessed orders/ back orders and escalate to resolution.
- Creating invoices, ensure the invoices contain accurate information and reach customers in a timely manner.
- Process credit card payments in accordance with the CCH Policy

**Machine Administration**
- Log and action all service and breakdown enquiries
- Develop and maintain accurate machine recording keeping and tracing processes.

**Credit Control**
- Take a proactive role in managing and collecting debts of company debtors.
- Setting up terms and conditions of credit
- Manage and report the DSO.

**General Administration**
- Prepare all outbound post for despatch.
- Maintain a robust electronic filing and record keeping process.
- Ensure all processes and procedures are documented.
- Adopt a continuous improvement approach to all processes and procedures.

**Skills and Experience required**:

- 3 years’ experience of working in a customer service environment.
- Working knowledge of Customer Services, Payment, and order processing systems
- Positive and resourceful approach to solving issues.
- Highly organised with a methodical approach and with the ability to manage own workload.
- Strong MS Office skills
- Good spoken and written communication skills, an assertive but tactful manner
- A team player who integrates easily and communicates positively.
- Able to demonstrate initiative.
- Ambitious, seeks to improve personal performance.



  • Edinburgh, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.. **Duties**: - Answer incoming customer inquiries in person -...


  • Edinburgh, United Kingdom Edinburgh Jewellery Repair Full time

    Edinburgh Jewellery Repair is looking for an enthusiastic and friendly Customer Service Assistant with previous experience in the jewellery industry. The post is for three days per week to start with. Monday, Tuesday, Wednesday, and the occasional Saturday. Supporting our team of jewellers, you will be assisting our customers with their questions, offering...


  • Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Assistants** We are keen to hear from individuals who are looking to start a career providing excellent customer services, ensuring the health and safety and well being of service users and of course keeping Scotland moving. - £22,586 per year - Starting ASAP - Based in Central Edinburgh - Waverley Station - 6 months temporary contract...


  • Edinburgh, United Kingdom World Duty Free Group Full time

    **Customer Assistant - Customer Service Advisor** **Location** - Edinburgh Airport **Pay** - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract** - 35 hours per week, plus overtime, permanent, full time **Working pattern** - 3 on 3 off (3 weekends off in a row) or 4 set days between...


  • Edinburgh, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...


  • Edinburgh, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...


  • Edinburgh, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...


  • Edinburgh, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...


  • Edinburgh, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...


  • Edinburgh, United Kingdom Chartwells - Independent Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...


  • Edinburgh, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Assistants** With significant investment in its operation throughout Scotland, our client has recently returned its highest satisfaction score from customers, possesses investors in diversity and has twice been accredited as a Top Employer. As an organisation that prides itself on delivering excellent customer...


  • Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Assistants** With significant investment in its operation throughout Scotland, our client has recently returned its highest satisfaction score from customers, possesses investors in diversity and has twice been accredited as a Top Employer. As an organisation that pridesitself on delivering excellent customer service, truly values its...


  • Edinburgh, United Kingdom Ultimate Banking Full time

    We are proud to be working in partnership with the Scottish Building Society to recruit a new Customer Services Assistant for their flagship branch based in the City Centre of Edinburgh. You will be joining at an exciting time as the branch is opening on their 175 birthday, in the centre of town. You will be part of a small but dynamic team, and you will...


  • Edinburgh, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to a major High Street brand? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being...


  • Edinburgh, United Kingdom Leeds Building Society Full time

    Looking for a Customer Service role with an award-winning business that cares about its colleagues and customers? We're recruiting for aCustomer Service Assistant to join in our success. Branch working hours Our Branch working hours are Monday to Friday 9am-5pm and you'll work additional Saturdays on a rota basis in line with branch opening...


  • Edinburgh, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Eurest on a part time basis, contracted to 30 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its...


  • Edinburgh, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Eurest on a part time basis, contracted to 30 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its...


  • Edinburgh, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to Restaurant Associates? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable...


  • Edinburgh, United Kingdom THE CLOUT AGENT LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Assist customers in English and Spanish, ensuring effective communication - Utilise...