Customer Service Assistant
2 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.
**Duties**:
- Assist customers in English and Spanish, ensuring effective communication
- Utilise upselling techniques to promote additional products or services
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
- Analyse customer needs and provide appropriate solutions or recommendations
**Qualifications**:
- Strong communication and interpersonal skills
- Ability to multitask and prioritise tasks effectively
- Willingness to learn and get better
Pay: From £24,562.86 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 07/05/2024
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