Customer Support Engineer

1 month ago

Edinburgh, United Kingdom Women's Engineering Society Full time

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry . We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

A Customer Support Engineer at KLA is primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly sophisticated capital equipment at customer sites.

At KLA each employee contributes to the advancement of humanity and technology through our industry leading tools and solutions. Join us to play your part in the KLA story in Scotland.


This is a remote role based in Scotland and will involve significant travel to customer sites in Scotland and throughout the UK. KLA will of course, provide travel expenses and accommodation, in line with our travel policy.

Your day to day responsibilities will include:

  • Representing the company to the customer and assumes accountability for customer satisfaction with service.
  • Assuring operational quality of system equipment.
  • Coordinating actions with customers to minimize down time.
  • Providing assistance to Installation Engineers and other Customer Support Engineers in resolving problems. May perform duties associated with Technical Support Engineer.
  • Repairing of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training, and certification.
  • The Customer Support Engineer may access and resolve problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
  • Preparing fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
  • Preparing quotes for customers based on labour, travel expenses incurred and parts needed.

KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:

  • A Master's Level Degree and/or Bachelor's Level Degree in an Engineering or related subject.
  • Field service or equipment related experience
  • Semiconductor capital equipment is desirable
  • Excellent oral and written communication skills
  • Team performer and ability to maintain excellent working relationship with customers and colleagues
  • A valid driving license is required for the country you will be working in.

What we will offer you?

KLA’s benefits package includes:

Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme and life assurance.

Job Ref: 2319269

Hours: Full Time

Location: Edinburgh, Edinburgh, United Kingdom

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