Customer Support Assistant
2 weeks ago
We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. Your main responsibilities will include assisting customers with inquiries, providing product information, and ensuring customer satisfaction.
**Duties**:
- Analyze customer inquiries and provide appropriate solutions or responses
- Communicate effectively with customers through various channels
- Assist customers with product selection and provide detailed information about features and benefits
- Perform data entry tasks to update customer records and maintain accurate information in the system
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
- Utilize upselling techniques to promote additional products or services
- Provide support to customers in multiple languages, including English
**Requirements**:
- High school diploma or equivalent
- Strong verbal and written communication skills in English
- Excellent interpersonal skills with the ability to build rapport with customers
- Proficient in data entry and navigating computer systems
- Strong problem-solving skills to resolve customer issues effectively
- Previous experience in customer service or related field is preferred
**Job Types**: Full-time, Permanent
Pay: From £25,631.24 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 27/05/2024
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