Customer Support Assistant

2 weeks ago


Edinburgh, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. Your main responsibilities will include assisting customers with inquiries, providing product information, and ensuring customer satisfaction.

**Duties**:

- Analyze customer inquiries and provide appropriate solutions or responses
- Communicate effectively with customers through various channels
- Assist customers with product selection and provide detailed information about features and benefits
- Perform data entry tasks to update customer records and maintain accurate information in the system
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
- Utilize upselling techniques to promote additional products or services
- Provide support to customers in multiple languages, including English

**Requirements**:

- High school diploma or equivalent
- Strong verbal and written communication skills in English
- Excellent interpersonal skills with the ability to build rapport with customers
- Proficient in data entry and navigating computer systems
- Strong problem-solving skills to resolve customer issues effectively
- Previous experience in customer service or related field is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,631.24 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 27/05/2024


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