Telephone Support Officer

3 weeks ago


Edinburgh, United Kingdom With Kids Full time

New Lairdship Yards, Broomhouse Road, Edinburgh, EH11 3UY (Hybrid)
~ Two-year fixed term contract. Monday – Friday 09:00-17:00.

Edinburgh Food Project runs seven foodbanks and an FCA accredited Money Advice Service.
As part of this exciting and ambitious development, we are a Support Officer to work at the front line in the fightagainst poverty.
This is a 2-year fixed-term contract at the heart of a forward-thinking organisation dedicated to ending the need forfoodbanks. We are also recruiting for four Welfare Rights Advisers and a Senior Adviser. New Lairdship Yards, Broomhouse Road, Edinburgh, EH11 3UY (Hybrid)
Edinburgh Food Project runs seven foodbanks and an FCA accredited Money Advice Service.
As part of this exciting and ambitious development, we are seeking a Senior Adviser who will support the new team ofWelfare Rights Advisers while managing their own caseload and deputising for the Money Advice ServiceManager.
This is a 2-year fixed-term contract at the heart of a forward-thinking organisation dedicated to ending the need forfoodbanks. We are also recruiting for a Support Officer and four Welfare Rights Advisers. New Lairdship, Broomhouse Road, Edinburgh, EH11 3UY (Hybrid)
Edinburgh Food Project runs seven foodbanks and an FCA accredited Money Advice Service.
This is a 2-year fixed-term contract at the heart of a forward-thinking organisation dedicated to ending the need forfoodbanks. We are also recruiting for a Support Officer and a Senior Adviser. This role would be suited to someone with strong written communication skills and relationship building skills who isdriven and well organised.
Report on performance and social outcomes
Actively promote and encouragefundraising activity within the community
Represent ELFB at fundraising and networking events asrequired
Support thedevelopment of a calendar of fundraising events
Lead the development of supporter communications toeffectively engage with all areas of the community across all channels including digital media
Able to support andcontribute in a committed and diverse team
Computer literacy with a good working knowledge of Microsoft Office Suite.
Understanding of GDPR and compliance re data handling
Understanding of the causes and factors contributing to food insecurity and food poverty, and the need for crisis and more than food responses
The Health Agency is a community led organisation that aims to address local health inequalities that lead to issuesaround health and wellbeing. As Receptionist you will be the first point of contact, providing a friendly and professional service to all callersand visitors. In addition, you will assist in a variety of administrative duties to support the smooth andefficient operation of The Health Agency.
Cycle to Work scheme.

You should have experience and a working knowledge of reception duties including Microsoft Office packages. Knowledgeof Salesforce would be beneficial.



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