Customer Experience Lead

2 days ago


Stansted, United Kingdom DHL Full time

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Customer Experience Lead

Location: Stanstead Airport

Contract Type: Permanent (Full-Time)

Shift Pattern - Monday - Friday

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changeswe're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to joinkeep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Good Customer Service Communication directly with Stansted Airport/Airport Retailers/Partners and Suppliers.
- Ensure the Customer Service Terminal Liason's are working towards our agreed SLA's and communicating all information to the Customer Account Manager.
- Work closely with the Customer Account Manager to ensure performance and changes are implemented with the correct departments
- Ensure that customer complaints are investigated within SLA and corrective action and preventative action is implemented where applicable.
- Trend customer complaints ensuring that issues are resolved before more complaints are received of the same nature.
- Support alongside the Customer Account Manager and prepare for Customer meetings/QBR's ensuring all information collated is correct.
- Ensure that all SLAs are met and correctly reported to the Customer Account manager
- Receive and record, in a correct and precise manner, via systems, internal and external enquiries resulting from the services provided by the organisation
- Identify customers unsatisfied lines and action in accordance with individual customer requirements
- Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
- Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service Guidelines
- Investigate missing orders
- Represent DHL in Customer meetings and third party meetings

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

- Customer Service/Experience Background
- DHL Aviation Experience
- Warehouse management system experience
- Understanding of the CSS DHL System

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more is hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.



  • Stansted, United Kingdom DHL Supply Chain Full time

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Customer Experience Lead Location: Stanstead Airport Contract Type: Permanent (Full-Time) Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable...


  • Stansted Mountfitchet, United Kingdom SSP Full time

    About the Job:">We're seeking a talented Customer Experience Lead to join our team at Camden Bar & Kitchen. As a Customer Experience Lead, you'll play a key role in driving customer satisfaction, creating a welcoming atmosphere, and providing exceptional customer service.">Salary: £13.17 per hour (with an extra £1.50 per hour for hours worked between...


  • Stansted, United Kingdom HUNTER MASON CONSULTING LIMITED Full time

    Hunter Masons client is currently recruiting for Customer Care Coordinator with COINS experience. This role is a permanent position and is based in Stanstead, Essex. **Summary of the role**: - To create, deliver and continually improve the service provided to by the Customer Care Team, in order to achieve the Departmental and Corporate Objectives. - To...


  • Stansted Mountfitchet, United Kingdom Motorsport-Total GmbH Full time

    Unlock Your Potential as a Sales Executive">We are seeking a talented Sales Executive to join our team in Stansted. As a key member of our sales team, you will be responsible for delivering outstanding customer experiences and driving sales growth.">About the Role">As a Sales Executive, you will play a key role in driving sales growth and delivering...


  • Stansted Mountfitchet, United Kingdom Motorsport-Total GmbH Full time

    We are Motorsport-Total GmbH, a leading automotive retail group dedicated to delivering exceptional customer experiences. As a Sales Executive, you will play a vital role in achieving this goal.Job Summary:This role involves working with customers to understand their needs and preferences, providing tailored solutions that meet their expectations. You will...


  • Stansted Mountfitchet, United Kingdom CH&CO Full time

    Career OpportunitiesAt CH&CO, we believe that every individual should have the opportunity to grow and develop in their career. As a Catering Assistant, you will have the chance to advance in a supportive setting, where your hard work and dedication will be recognised and rewarded.About the PositionThis is an excellent opportunity to join a dynamic and...


  • Stansted, United Kingdom World Duty Free Full time

    Location: Stansted Position: Full Time **Salary**: Competitive Annual Salary Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) Retail Manager - Lead the Way at Stansted Airport! Are you...


  • Stansted, United Kingdom The Dove Partnership Full time

    Customer Support Executive required for a major, well established global aerospace company based in Stansted. Providing support to a global range of customers by acting as an interface between the customer and the Stansted business units, the role will include: - Providing customer support to a global range of customers and representatives. - Undertaking...


  • Stansted, United Kingdom Reed Business Support Full time

    Do you have excellent C**ustomer Service** and thrive from helping others? My client based in **Stansted** is looking for a Customer Care Co-ordinator on a **12 month fixed term contract **to help with dealing with their influx of customer you will be part of a team acting as the first point of contactfor UK customers.Working closely with infield and...


  • Stansted, United Kingdom World Duty Free Full time

    Location: Stansted Position: Full Time **Salary**: Competitive Annual Salary Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Service Leader/Duty Manager** **Location **-...


  • Stansted, United Kingdom Zachary Daniels Full time

    **Retail Customer Service Manager - Stansted - Up to £28,000 + 12% Bonus** **WANT TO CHANGE YOUR CAREER FROM SUPERMARKET RETAILING INTO LUXURY AIPORT RETAILING?** **This role offers an opportunity for managers within supermarkets to join a luxury brand.** **Want a role that still offers pace, energy and the buzz that a supermarket brings?** **Want to...


  • Stansted, United Kingdom Auxillis Full time

    **up to £24,427pa***:**Stansted**:Reference: 22947 KW Job description Mon-Sat 45 hpw What will my day look like? As a Customer Service Agent, you will be a vital part of a busy branch. Your daily contact with customers, colleagues and managers puts you right at the centre of making sure our vehicles are where we need them to be, when we need them to be...


  • Stansted, United Kingdom National Express Full time

    **Join us on the Journey...**: National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 939 million journeys on our services in 2019. Our aim; to provide excellence in all that we do for National Express customers and keep...

  • Customer Service

    7 months ago


    Stansted, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service / Airport Passenger Assistant** **Want to be part of something BIG? FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT (CM24)** We are currently recruiting for Customer Service Advisor to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no...


  • Stansted, United Kingdom Deverell Smith Full time

    Are you a natural 'problem solver' with exceptional organisation skills? Do you have a background in New Homes Customer Care, dealing with defects within Property? Are you interested in working for a highly renowned house builder in East Anglia? I am working with a dynamic Customer Care team, who are responsible for resolving any customer issues of those who...


  • Stansted, United Kingdom RecruitAbility Ltd Full time

    **Job Title: Customer Service Administrator** **Location: Stansted** **Salary: £25,000 for 4 days per week** **Term: Permanent** **Hours: 8:30am - 5:30pm Monday - Thursday** RecruitAbility is looking for an experienced administrator to join their clients’ busy Customer Service team. For the right person, there is excellent career progression and great...


  • Stansted, United Kingdom National Express Full time

    **Join us on the Journey...**: We have an opportunity for a Customer Service Advisor to join our team** **at **Stansted Coach Station.** This role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around the outside of the station, answering customer queries and guiding them to their location and...


  • Stansted, United Kingdom National Express Full time

    We have a fantastic** 12 Month, **full time **opportunity for a Customer Service Advisor to join our team at** **Stansted** Coach Station.** The shifts for this **onsite **position will be** 38 hours **split into **11.5 **hour shifts**, Shifts will be between **06:00-02:45 including every other weekend.** - Examples of shifts would include:_ [7 shifts...


  • Stansted, United Kingdom Universal Aviation Full time

    Full time position working in the Operations department who coordinate the operations of corporate and private aircraft. This is a fantastic opportunity to join a prestigious organisation and support their customers with a professional service. This is an office and airport ramp based role supporting the aircraft handling department which and providing...


  • Stansted, United Kingdom World Duty Free Group Full time

    **Customer Service Representative - Customer Service Advisor** **Location **- Stansted Airport **Pay **- competitive rate plus excellent benefits **Contract **- 35 hours per week, Full Time, Permanent - 2 week rotating shift pattern. **Customer Service advisors** have a very exciting role to play in our stores, building rapport with our customers,...