Customer Service Leader
7 months ago
Location: Stansted
Position: Full Time
**Salary**: Competitive Annual Salary
Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
Retail Manager - Lead the Way at Stansted Airport
Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Stansted airport
**Contract **- 38.5 hours per week, Full time, 2 week pattern - every other weekend off, between the hours of 0300-2300
**Salary -** Annual salary with a 12% Management Bonus
Benefits you'll enjoy:
Fantastic perks, including free parking, staff and travel discounts
Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance
Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts
Your Responsibilities:
As a Retail Manager, you will have a critical role in driving the success of our store. Your key responsibilities will include:
Inspiring and leading the team to deliver an exceptional customer service experience
Coaching and developing the team to achieve sales targets and uphold store standards
Collaborating with peers and Customer Service Leaders to ensure seamless operations
Maximizing department and category performance to optimize overall store success
Implementing strategies to enhance customer satisfaction and loyalty
What You Need:
Proven track record in successfully managing a team within a retail customer service and sales environment
Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
Strong customer focus and the ability to engage and influence both internal and external customers
Self-motivated, passionate, enthusiastic, and a natural team leader
Excellent organizational and problem-solving skills to handle day-to-day store operations
Why Choose World Duty Free:
At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.
- We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.-
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