Customer Service Leader

5 months ago


Stansted, United Kingdom World Duty Free Full time

Location: Stansted

Position: Full Time

**Salary**: Competitive Annual Salary

Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

**Customer Service Leader/Duty Manager**

**Location **- Stansted Airport

**Pay **- competitive annual salary plus 12% Management Bonus

**Benefits** - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

**Contract **- 38.5 hours per week, full time, permanent

Working pattern - 2 week rotating pattern between the hours of 3am-10pm

**Department Managers at World Duty Free** have a very important role to play in our stores, inspiring and driving the team to deliver an exceptional customer service experience, through coaching leading and role modelling store standards.

**Your responsibilities** will be to:

- Lead, develop and motivate the team to achieve their sales targets in staff huddles
- Focus on delivering an exceptional customer service experience
- Role model the shop floor positively
- Work collaboratively with your peers, the team of Customer Service Leaders
- Maximise on your department / category performance

**What do you need, to be a Department Manager at World Duty Free?**
- Experience in successfully managing a team within a retail customer service and sales environment.
- Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
- Customer focused and able to engage and influence internal and external customers.
- Self-motivated, passionate, enthusiastic and an effective team member/ leader.

World Duty Free will provide a **full induction and comprehensive training**, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your **learning** and encourage your **growth** and career **development**.

In addition, your **benefits** will include:

- Company bonus scheme
- Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
- Pension scheme
- HealthcareWe are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.- Share this job:



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