Customer Assistant

4 months ago


Matlock, United Kingdom Marks & Spencer Full time

**Working Pattern**

**Week 1 (30/08/23)**
**Sunday 12:30-18:30**
**Thursday 17:00-22:00**

**Weekly 2 (06/08/23)**
**Thursday 17:00-22:00**
**Saturday 16:30-22:00**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Matlock, DERBYSHIRE, ENGLAND;
Matlock SF



  • Matlock, United Kingdom Derbyshire County Council Full time

    Are you a **good communicator, calm in a crisis** and **enjoy helping people**? Want to be part of a great team supporting our residents of Derbyshire? We’re looking for a number of Temporary Customer Care Assistants to join our Call Derbyshire contact centre team and have a variety of working patterns available **including part time.** We respond to a...


  • Matlock, United Kingdom CHATSWORTH GARDEN CENTRE Full time

    As a Till & Customer Service General Assistant, you will be responsible for Engaging openly with our customers with an energetic and can-do attitude Ensuring customers are served in a timely and polite manner Being able to provide exemplary and friendly customer service to all our customers Helping our customers with any queries they have and promoting...


  • Matlock, United Kingdom CHATSWORTH GARDEN CENTRE Full time

    As a Till & Customer Service General Assistant, you will be responsible for Engaging openly with our customers with an energetic and can-do attitude Ensuring customers are served in a timely and polite manner Being able to provide exemplary and friendly customer service to all our customers Helping our customers with any queries they have and promoting...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    Job Title: Customer Care AssistantWe are seeking a Customer Care Assistant to join our team at Derbyshire County Council. As a Customer Care Assistant, you will be the first point of contact for residents, families, and professional organisations across Derbyshire, providing a positive and sensitive customer-focused approach.Key Responsibilities:Deliver a...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    Job Title: Customer Care AssistantWe are seeking a Customer Care Assistant to join our team at Derbyshire County Council. As a Customer Care Assistant, you will be the first point of contact for residents, families, and professional organisations across Derbyshire, providing a positive and sensitive customer-focused approach.Key Responsibilities:Deliver a...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    About the RoleWe are seeking a skilled and compassionate Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for delivering exceptional customer service to residents of Derbyshire, providing support and assistance with a range of enquiries and requests.Key ResponsibilitiesProvide a...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    About the RoleWe are seeking a skilled and compassionate Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for delivering exceptional customer service to residents of Derbyshire, providing support and assistance with a range of enquiries and requests.Key ResponsibilitiesProvide a...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    Customer Care Assistant RoleWe are seeking a skilled and empathetic Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will provide exceptional customer service to residents of Derbyshire, responding to a broad range of enquiries and requests.Key Responsibilities:Deliver a positive customer-focused...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    About the RoleWe are seeking a skilled Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for delivering exceptional customer service to residents of Derbyshire.Key ResponsibilitiesProvide a positive and professional customer-focused approach to dealing with callers.Assess and...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    About the RoleWe are seeking a skilled Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for delivering exceptional customer service to residents of Derbyshire.Key ResponsibilitiesProvide a positive and professional customer-focused approach to dealing with callers.Assess and...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    About the RoleWe are seeking a skilled Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for delivering exceptional customer service to residents of Derbyshire.Key ResponsibilitiesProvide a positive and professional customer-focused approach to dealing with callers.Assess and...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    About the RoleWe are seeking a skilled Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for delivering exceptional customer service to residents of Derbyshire.Key ResponsibilitiesProvide a positive and professional customer-focused approach to dealing with callers.Assess and...

  • Customer Assistant

    4 months ago


    Matlock, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Saturday 13:30-22:00** **Week 2** **Saturday 13:30-22:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    4 months ago


    Matlock, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Thursday 18:00-22:00** **Friday 18:00-22:00** **Saturday 18:022:00** **Week 2** **Thursday 08:00-12:00** **Friday 08:00-12:00** **Saturday 08:00-12:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    **Job Summary**We are seeking a highly skilled and compassionate Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for providing exceptional customer service to residents of Derbyshire, responding to a broad range of enquiries and requests.**Key Responsibilities**Deliver a positive...


  • Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

    **Job Summary**We are seeking a highly skilled and compassionate Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for providing exceptional customer service to residents of Derbyshire, responding to a broad range of enquiries and requests.**Key Responsibilities**Deliver a positive...


  • Matlock, United Kingdom Robert Walters Full time

    Key Account Manager Salary: Competitive and based on experience Location: East Midlands Keywords: Customer Engagement, Strategic Planning, Account Growth, Supply Chain Process, Continuous Improvement Our client is seeking a Key Account Manager to play a pivotal role in nurturing and developing customer relationships. This full-time position, based in the...

  • Catering Assistant

    5 months ago


    Matlock, United Kingdom Cromford Mills Full time

    **JOB TITLE: Catering Assistant** **LOCATION: Cromford Mills** **RESPONSIBLE TO: Assistant Catering Manager (or Catering Supervisor during absence)** **PURPOSE OF JOB**: - To work as part of a team to provide a high quality, customer focused catering service (serving and helping with the preparation of foods). - Maintain highest standards of food hygiene...


  • Matlock, Derbyshire, United Kingdom Ecobat Full time

    Job SummaryThe Sales Director - Customer Strategy will be responsible for developing and executing customer strategies and sales objectives for finished products and by-products. This role will ensure key customer contract compliance, maintain good customer relationships and customer satisfaction, and lead and manage the Sales and Customer Service team. The...

  • Sales Director

    2 months ago


    Matlock, Derbyshire, United Kingdom Ecobat Full time

    Job SummaryThe Sales Director - Customer Strategy will be responsible for developing and profitably executing customer strategies and sales objectives for finished products and by-products. This role will ensure key customer contract compliance, maintain good customer relationships and customer satisfaction, and lead and manage the Sales and Customer Service...