Customer Care Assistant

5 months ago

Matlock, United Kingdom Derbyshire County Council Full time

Are you a **good communicator, calm in a crisis** and **enjoy helping people**? Want to be part of a great team supporting our residents of Derbyshire?

We’re looking for a number of Temporary Customer Care Assistants to join our Call Derbyshire contact centre team and have a variety of working patterns available **including part time.**

We respond to a broad range of enquiries and requests from residents, families, and professional organisations across Derbyshire.

Previous experience in a customer service setting would be an advantage as well as being used to working within a performance driven culture where customer excellence is paramount.

We offer a comprehensive training programme after which your role will:

- Deliver a positive customer-focused approach dealing with callers in a sensitive, caring, and professional manner.
- Quickly assess and identify customer needs by liaising with council colleagues and other agencies.
- Demonstrate excellent listening and questioning skills.
- Accurately capture information and record using our electronic systems customer databases.

**Benefits include**:

- Additional pay for out of hours work
- 25 days annual leave, plus another 5 once you reach 5 years of continuous service (pro rota for part time)
- Access to the Local Government Pension Scheme
- Flexible working options including various working patterns
- Full and part time hours
- Genuine progression opportunities
- Incremental annual pay increases
- Smarter travel scheme including access to the cycle to work scheme
- Access to our in-house occupational services which also includes free eye tests, physiotherapy and counselling
- Derbyshire rewards - offering hundreds of discounts and cashback

**We are accepting CVs for this position so it’s easier than ever to apply**

**Please include a covering letter outlining the reasons for your interest and your skills, knowledge and experience, taking account of the requirements set out in the job and person profile (attached). Each document should be no longer than 2 sides of A4 (font size 12).**

Working patterns include shifts that are currently scheduled between Monday and Friday 8:00am to 6:00pm and Saturdays on a rota basis (including Public and Bank Holidays where necessary) to an agreed shift rota.

As part of the recruitment process, applicants may be asked to undertake assessment exercises, including a telephone assessment.

Part Time working hours are negotiable.

Saturday and Sunday hours will be paid at plain time where it is part of your normal working pattern unless it is between 7pm and 7am, where enhanced rates of pay apply. Enhanced pay rates are paid for Bank Holiday working.

Saturday and Sunday hours will be paid at plain time where it is part of your normal working pattern unless it is between 7pm and 7am, where enhanced rates of pay apply. Enhanced pay rates are paid for Bank Holiday working.

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