Customer Service Representative

1 month ago


Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time
About the Role

We are seeking a skilled Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for delivering exceptional customer service to residents of Derbyshire.

Key Responsibilities
  • Provide a positive and professional customer-focused approach to dealing with callers.
  • Assess and identify customer needs by liaising with council colleagues and other agencies.
  • Demonstrate excellent listening and questioning skills to capture information and record customer interactions accurately.
Benefits
  • Additional pay for out of hours work.
  • 25 days annual leave, plus an additional 5 days after 5 years of continuous service.
  • Access to the Local Government Pension Scheme.
  • Flexible working options, including various working patterns and full and part-time hours.
  • Genuine progression opportunities and incremental annual pay increases.
  • Smarter travel scheme and access to in-house occupational services.
  • Derbyshire rewards, offering hundreds of discounts and cashback.
Working Arrangements

Working patterns include shifts between Monday and Friday 8:00am to 6:00pm and Saturdays on a rota basis. Hybrid working options are available, with the opportunity to discuss working arrangements at interview.



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