Customer Service Representative

2 months ago


Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

**Job Summary**

We are seeking a highly skilled and compassionate Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for providing exceptional customer service to residents of Derbyshire, responding to a broad range of enquiries and requests.

**Key Responsibilities**

  • Deliver a positive customer-focused approach, dealing with callers in a sensitive, caring, and professional manner.
  • Quickly assess and identify customer needs by liaising with council colleagues and other agencies.
  • Demonstrate excellent listening and questioning skills.
  • Accurately capture information and record using our electronic systems and customer databases.

**Benefits**

  • Additional pay for out of hours work
  • 25 days annual leave, plus another 5 once you reach 5 years of continuous service (pro rata for part time)
  • Access to the Local Government Pension Scheme
  • Flexible working options, including various working patterns
  • Full and part time hours
  • Genuine progression opportunities
  • Incremental annual pay increases
  • Smarter travel scheme, including access to the cycle to work scheme
  • Access to our in-house occupational services, including free eye tests, physiotherapy, and counselling
  • Derbyshire rewards, offering hundreds of discounts and cashback

**Working Arrangements**

We offer a comprehensive training programme, after which your role will involve working shifts that are currently scheduled between Monday and Friday 8:00am to 6:00pm and Saturdays on a rota basis. You will be required to be in the office until such time as training is complete and performance is satisfactory. Working from home is on a rotational basis.

**What We Offer**

By joining Derbyshire County Council, you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension, and fantastic employee discounts.



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