Customer Service Representative
2 months ago
**Job Summary**
We are seeking a highly skilled and compassionate Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for providing exceptional customer service to residents of Derbyshire, responding to a broad range of enquiries and requests.
**Key Responsibilities**
- Deliver a positive customer-focused approach, dealing with callers in a sensitive, caring, and professional manner.
- Quickly assess and identify customer needs by liaising with council colleagues and other agencies.
- Demonstrate excellent listening and questioning skills.
- Accurately capture information and record using our electronic systems and customer databases.
**Benefits**
- Additional pay for out of hours work
- 25 days annual leave, plus another 5 once you reach 5 years of continuous service (pro rata for part time)
- Access to the Local Government Pension Scheme
- Flexible working options, including various working patterns
- Full and part time hours
- Genuine progression opportunities
- Incremental annual pay increases
- Smarter travel scheme, including access to the cycle to work scheme
- Access to our in-house occupational services, including free eye tests, physiotherapy, and counselling
- Derbyshire rewards, offering hundreds of discounts and cashback
**Working Arrangements**
We offer a comprehensive training programme, after which your role will involve working shifts that are currently scheduled between Monday and Friday 8:00am to 6:00pm and Saturdays on a rota basis. You will be required to be in the office until such time as training is complete and performance is satisfactory. Working from home is on a rotational basis.
**What We Offer**
By joining Derbyshire County Council, you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension, and fantastic employee discounts.
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