Customer Service Representative

4 hours ago


Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time
About the Role

We are seeking a skilled and compassionate Customer Care Assistant to join our Call Derbyshire contact centre team. As a key member of our team, you will be responsible for delivering exceptional customer service to residents of Derbyshire, providing support and assistance with a range of enquiries and requests.

Key Responsibilities
  • Provide a positive and professional customer-focused approach, dealing with callers in a sensitive and caring manner.
  • Assess and identify customer needs, liaising with council colleagues and other agencies to provide effective solutions.
  • Demonstrate excellent listening and questioning skills to capture accurate information and record customer interactions.
  • Work collaboratively with the team to achieve performance-driven goals and deliver customer excellence.
What We Offer
  • A comprehensive training programme to equip you with the skills and knowledge required for the role.
  • A range of flexible working options, including part-time and full-time hours, to suit your needs.
  • Competitive pay and benefits, including additional pay for out-of-hours work and access to the Local Government Pension Scheme.
  • Opportunities for career progression and professional development within Derbyshire County Council.
Working Arrangements

This role offers hybrid working options, with a mix of office and home working. You will be required to be in the office until training is complete and performance is satisfactory, after which you will have the opportunity to work from home on a rotational basis.



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