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Customer Service Representative

2 months ago

Matlock, Derbyshire, United Kingdom Talk Staff Full time

We are seeking a skilled Customer Service Representative to join our team at Talk Staff. As a Customer Experience Specialist, you will play a vital role in delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

• Provide top-notch customer service via various communication channels, including phone, email, and live chat

• Develop a deep understanding of our clients' situations and provide tailored solutions to resolve their queries

• Utilize our CRM system to manage customer interactions and ensure timely responses

• Collaborate with internal teams to identify opportunities for process improvements and target maximization

• Maintain a professional demeanor while working in a fast-paced environment

Requirements:

• Proven experience in customer-facing roles, with a strong track record of delivering excellent service

• Excellent communication and problem-solving skills

• Ability to work effectively in a team environment and adapt to changing priorities

• Strong knowledge of Microsoft applications and web-based platforms

What We Offer:

• Competitive salary of £25,000

• Annual bonus scheme

• 25 days holiday plus bank holidays

• Extensive training and development opportunities

• Wellbeing program

• Opportunity to work with a reputable and established recruitment agency, Talk Staff Group