![1st Step Solutions Ltd](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Administrator
6 days ago
**Job type**:Contract**Town/City**:Cambridge**County**:Cambridgeshire**Salary/Rate**:£13.50 per hour**Salary Range**:All**Discipline**:Business Support**Job ref**:243157**Post Date**:03. 04. 2024**Meet Our Recruiter**:
**Courtney Roye**:
- Consultant | Construction & Building Services- 0207 846 7622- **About the Role**:
Role: Helpdesk Administrator
Location: Cambridge, CB2 | Site Based, No WFH
Stat Date: 08/04/2024
End Date: 03/05/2024
Rate: £13.50p/h PAYE + Holiday
Hours: 37.5 hrs p/w | Rotation: Monday - Friday, 09:00 - 17:00
1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for an Helpdesk Administrator to join them on a month contract. This is a full time office based position and you will need to be DBS cleared.
- Duties:
- Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team.
- Helping Subcontractors and Suppliers including dealing with electronic correspondence.
- Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained.
- Provide exemplar customer service to all internal and external stakeholders.
- Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report.
- Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Commercial, Quality and Compliance.
- Skills/Experience:
- Ability to process a high-volume data input to a high level of accuracy
- Responds well to on the job demands and pressure in a fast-paced ever-changing environment
- Ability to work alone and self-manage your workload with strong team player skills on joining a small team.
- Great customer service skills
- Previous facilities management experience is preferable
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