Helpdesk Coordinator
7 months ago
Atrium Recruitment presents an exciting opportunity with a well-established M&E Company for a proactive and meticulously organised Service Helpdesk Coordinator. In this role, you will play a vital part in ensuring smooth operations and exceptional service delivery to clients through comprehensive administrative support to the helpdesk service team.
**Responsibilities**:
Administrative Assistance: Aid in coordinating and scheduling helpdesk activities, including task assignments to engineers, appointment scheduling, and service planner management.
Documentation Management: Maintain accurate and current records of helpdesk activities, including job statuses, client details, and technical documentation, ensuring accessibility to maintenance team members.
Client Communication: Engage with clients to gather service requirements, prioritize attendance urgency, provide updates on request statuses, and ensure overall client satisfaction with our services.
Quality Assurance: Assist in regular reviews of helpdesk processes and procedures to identify areas for enhancement. Implement solutions to optimize service delivery efficiency and effectiveness.
Team Collaboration:
Collaborate with maintenance department colleagues to ensure seamless coordination and communication. Share insights and best practices to foster a culture of continuous improvement.
**Requirements**:
- Previous experience in helpdesk support or similar administrative roles.
- Strong organisational skills with the ability to multitask effectively.
- Excellent written and verbal communication skills.
- Basic understanding of technical concepts and terminology is advantageous.
- Ability to work autonomously and collaboratively in a fast-paced environment.
- Attention to detail and a dedication to delivering top-notch client service.
- Ability to remain calm under pressure and act in a composed manner.
**Benefits**:
- Competitive salary
- Private medical insurance
- Entry into the company pension scheme
- 24 days annual leave plus bank holidays
- Opportunities for professional development and career advancement
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: HDC/CB/25/03/24
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