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Helpdesk Administrator

4 months ago

Cambridge, United Kingdom Bouygues Energies & Services Solutions Full time

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team at Addenbrooke’s Hospital in Cambridge city centre. This is a permanent full-time position working 40 hours p/week, from 8.30am-5pm, Mon-Fri.

**The role**:

- Reporting to the Administration Supervisor
- Support the Helpdesk by receiving calls, logging on the FM Support System (Maximo), feeding through to operational staff and reporting back to the end user/customers
- Support the planned maintenance programme by printing off job dockets and returning to the system when complete.
- To raise purchase order on Maximo and receipt items when necessary.
- To ensure sub-contractors are signed in and issued with required keys and passes and make sure they are returned at the end of each day.
- To provide updates and feedback to customers regarding the progress of their requests
- To provide general administration support
- Working 40 hours per week from 8.30am to 5pm, Monday to Friday with a 30 minute unpaid break

**The person**:

- Ideally will have experience in a similar role
- Will be a strong communicator with the ability to liaise with colleagues and clients
- Will be a committed team player
- Will have excellent administration, organisational and problem solving skills
- Will have good working knowledge of IT with experience of using Microsoft Office
- Desirable to have previous experience in a healthcare environment

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.