Helpdesk Administrator
7 months ago
**Helpdesk Administrator - £27,000**
Trevett Services are representing a well-established FM organisation who are looking to bring on a **Helpdesk Administrator** due to company growth. This is a full time, permanent role based on their site in Cambridge City Centre.
**Company Benefits**:
- Company Share Scheme
- Paid volunteering days
- Employee assistance programme
**Job Responsibilities of the Helpdesk Administrator**:
- Receiving calls through the helpdesk and assigning them to the correct trade department
- Scheduling pre-planned maintenance (PPM) and reactive maintenance activities for engineers
- Raising Purchase Orders and liaising with sub-contractors
- Updating and uploading documents onto the CAFM and company CRM systems
- Other general administration tasks as required by the Contract Managers
**Experience Required**:
- At least 2 years’ experience within an FM or Building Services provider would be beneficial
- Previous scheduling or helpdesk experience is essential
- Computer literate with a good understanding of Microsoft Excel
- Knowledge of CAFM systems
- Ability to multi task and work well within a team
This is a full time, permanent role working 40 hours per week, and a brilliant chance to join a national FM company. Salary is up to £27,000 with excellent additional company benefits.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Helpdesk: 1 year (required)
- FM or Engineering: 2 years (required)
Work Location: In person
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