Helpdesk Administrator

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Skanska UK Plc Full time

Job Overview

As a Helpdesk Administrator at Skanska UK Plc, you will play a vital role in providing exceptional customer service to users at Royal Papworth Hospital.

Responsibilities include handling high volumes of calls and emails, logging requests on our Computer Aided Facilities Management (CAFM) System, and collaborating with technical staff and building users to ensure accurate and timely communication.

  • Support subcontractors and suppliers on-site and remotely via electronic communication.
  • Proactively liaise with technical staff, supervisors, managers, and building users to maintain accurate and timely communication.
  • Compile and produce reports as required by the Helpdesk and Administration Manager.
  • Demonstrate basic computer knowledge and proficiency in software.
  • Work efficiently in a fast-paced office environment.

Requirements:

The ideal candidate will have excellent communication and problem-solving skills, be able to work accurately in a busy environment, and demonstrate a willingness to learn and adapt.

Salary Range: $58,000 - $75,000 per annum.



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