Technical Support Specialist

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Skanska UK Plc Full time

About Us

Skanska UK Plc is a leading project development and construction group dedicated to creating better societies.

We are seeking an experienced Helpdesk Administrator to join our Building Services team at Royal Papworth Hospital.

This role involves delivering exceptional customer service as part of the Royal Papworth Helpdesk for Hard and Soft Facilities Management, handling high volumes of calls and emails from users, and logging requests on our Computer Aided Facilities Management (CAFM) System with precision.

  • Provide technical support to subcontractors and suppliers on-site and remotely via electronic communication.
  • Liaise proactively with technical staff, supervisors, managers, and building users to maintain accurate and timely communication.
  • Compile and produce reports as required by the Helpdesk and Administration Manager, including the monthly performance report.
  • Demonstrate basic computer knowledge and proficiency in software.
  • Work efficiently in a fast-paced office environment.

Key Requirements:

The ideal candidate will possess excellent communication and problem-solving skills, be able to work accurately in a busy environment, and demonstrate a willingness to learn and adapt.

Estimated Salary: $55,000 - $70,000 per annum.



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