Customer Service Liaison Officer

16 hours ago


Cambridge, Cambridgeshire, United Kingdom Skanska UK Plc Full time

As a Helpdesk Administrator at Skanska UK Plc, you will play a critical role in ensuring the smooth operation of our Building Services team on-site at Royal Papworth Hospital.

Key responsibilities include:

  • Providing exceptional customer service to users, responding to calls and emails in a timely manner, and resolving issues efficiently.
  • Logging requests on our CAFM System, maintaining accurate records, and providing regular updates to stakeholders.
  • Liaising with technical staff, supervisors, managers, and building users to communicate effectively and resolve issues promptly.
  • Collaborating with the Helpdesk and Administration Manager to produce reports, such as the Monthly Performance Report, to inform business decisions.
  • Demonstrating strong computer skills and knowledge of software applications relevant to the role.

This is a fantastic opportunity to develop your skills and experience in a dynamic and supportive environment. The estimated salary for this position is around £28,500 - £33,000 per annum.



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